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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

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2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Orpha H.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Collaboration Boosts Innovation

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Unlike the more complex project management tools, Basecamp is all about simplicity and emphasis on communication and collaboration. It has an interface that is transparent and ensures that everyone on staff as well as stakeholders know what is going on without too much effort. Features such as task lists, file sharing, and automatic checks ensure team members are encouraged and held accountable to being as regular as possible.

What is your favorite aspect of this product?

I like Basecamp’s simple way of managing projects. Clean communication and a minimalistic approach to design help keep away clutter and emphasize what they want. With all of this, managing the project becomes less stressful and more productive, as team members can find what they need and talk to other members without being bogged down in so many features.

What do you dislike most about this product?

Because of all the features I talked about earlier, Basecamp is really only appropriate for relatively simple projects that would not have a lot of need for resource management or extensive reporting capabilities. Like almost every other project management tool, it is not too deep in analytics, nor can it be customized enough in some other projects, which is a drawback in the case of such large or intricate projects.

What recommendations would you give to someone considering this product?

Basecamp has had an endless positive experience. Remote work is made to be seamless and efficient thanks to it, which has allowed for better communication and collaborations with my team. We have been able to plan and execute a project on one single platform and have integrated different aspects of a project in an extremely cohesive and proactive manner.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Michael L.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Easily manage projects, products and everything!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Simplified user interface to manage project tracking and product design. Also it makes asynchronous teams efficient by delivering the right tools for continued fluid remote work.

What is your favorite aspect of this product?

Basecamp stands out in my opinion due to its incredible simple approach to solving daily problems on managing projects, products and communication in remote teams.

What do you dislike most about this product?

I just with I could link documents to tasks/to-dos and planning boarding in order to achieve a more deep interaction throught the different features it provides. That would enrich the user experience to new and unprecedented state.

What recommendations would you give to someone considering this product?

Apply for their free version and even Trial to make it happen for your organization and moment. I strongly believe watching their videos are useful at this initial phase to gain traction on filling in your data and organizing better ideas, project data and credentials.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Fair

Cons

  • Less Friendly Negotiation

Axton Q.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic team producting tool.

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a simple and user-friendly project management tool that centralizes communication with features like to-do lists, message boards, and scheduling. Its flat pricing makes it cost-effective for large teams. However, it lacks advanced features like Gantt charts, task dependencies, and detailed reporting, making it less suitable for complex projects. It’s ideal for small to medium teams with straightforward workflows but may not meet the needs of teams handling intricate tasks.

What is your favorite aspect of this product?

Basecamp differentiates itself by its simplicity and focus on ease of use. Unlike other project management tools that can be feature-heavy and complex, Basecamp offers a streamlined, user-friendly interface with essential tools like to-do lists, file sharing, and group chat all in one place. It emphasizes collaboration and communication, making it ideal for teams that need a straightforward, no-frills approach to managing projects. Additionally, Basecamp offers flat-rate pricing, which can be more cost-effective for larger teams compared to subscription-based models.

What do you dislike most about this product?

A disadvantage of Basecamp is its limited customization options. While its simplicity is an advantage, it can also feel restrictive for teams with more complex needs, as it lacks advanced features like detailed reporting, time tracking, and customizable workflows found in other project management tools. This can make it less suitable for larger teams or projects that require more granular control and tracking.

What recommendations would you give to someone considering this product?

I would recommend Basecamp to teams looking for a straightforward, no-frills project management tool that prioritizes ease of use and effective communication. It's ideal for small to medium-sized teams that don’t require complex features like detailed reporting or time tracking. However, if your team needs advanced customization or highly specific project management capabilities, consider other tools that offer more flexibility. Make sure to take advantage of Basecamp's flat-rate pricing if you have a larger team, as it can provide good value.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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