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Basecamp

Composite Score

9.0 /10

CX Score

9.3 /10

195 Reviews Write a Review

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What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2022

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative

1% Neutral

97% Positive

Pros

Effective Service
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Budget Management

Mobile Access

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Basecamp Reviews

Eric E.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great collaboration and communication tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The ability to communicate, collaborate, and see where we are on different products and teams in one tool is great. Everyone at our company can check in with projects and teams if they want.

What is your favorite aspect of this product?

Being able to communicate and collaborate with everyone.

What do you dislike most about this product?

It's not really a problem, but the way we collaborate with outside clients/freelancers who need access to different projects or teams is different than how Basecamp handles it. So we do it differently than Basecamp. Not really a dislike about Basecamp, but the flexibility to change certain aspects of the tool is limited.

What recommendations would you give to someone considering this product?

It's a great tool to keep teams aware of what's going on. It's much better than Slack for keeping track of communications on specific tasks or projects. If you're using Slack for team communication, give Basecamp a try. It changed the way our company communicates and collaborates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammed K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Best Project Management Tool!

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

In our organisation, there are multiple clients. We have created project on for each client on basecamp. All the employees who are a part of that project are added in that particular basecamp project. By using basecamp, team members are able to track activites of each and every member. This has helped in smooth project functioning. We are able to upload project files which are accessed by team members.

What is your favorite aspect of this product?

The best thing i like about basecamp is the activity panel. The activity panel shows activities performed by the project members under every project. It shows a timeline of activites from old to latest along with date, time, username, message, file name and attachments. It helps me to understand project flow and what work has been completed and what is remaining. Review collected by and hosted on G2.com.

What do you dislike most about this product?

All the features provided by basecamp are useful. Hence i did not find anything that needs to be disliked.

What recommendations would you give to someone considering this product?

It is easy to make an assignment and share it with your team.

Pros

Effective Service
Inspires Innovation
Client Friendly Policies
Fair

Joseph S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Better Project Management Tools Out There

Likeliness to Recommend

5 /10

What differentiates Basecamp from other similar products?

I couldn't find anything that set Basecamp apart from its competitors. This is why we switched to another product at my company.

What is your favorite aspect of this product?

I like that's it was fairly simple to use for small and inexperienced teams. The layout makes it simple to use because everything you need is on the main page. It is lacking some major features I would like to see in future updates if I were to use it again.

What do you dislike most about this product?

There were way too many notifications being sent out by default that took me some time to figure out how to turn off. The pricing options are a bit all over the place and confusing. They need to add more advanced reporting and time tracking capabilities.

What recommendations would you give to someone considering this product?

Explore other project management tools before making a firm commitment to Basecamp. I believe there are better tools out there.

Pros

Trustworthy
Transparent
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Basecamp

What is Basecamp?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Basecamp Ratings

87 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Basecamp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Basecamp Reviews

Eric E.

Great collaboration and communication tool

Likeliness to Recommend

Pros

Muhammed K.

Best Project Management Tool!

Likeliness to Recommend

Pros

Joseph S.

Better Project Management Tools Out There

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Budget Management

Mobile Access

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support