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Basecamp Logo Award Winner Product Badge
37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Lindsy A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

All-in-one project management tool

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a monitor project management achieving aims and objectives by Chicago-based programs and software dedicated in 2004. The Ruby on Rails basis was derived from the Basecamp project. Basecamp's construction project tactics include to-do lists, wiki-style browser text files, milestone categorization, file transfers, time monitoring and a schedule, and eventually a messaging queue. Mobile device accessibility is possible. It's worth noting that it provides for a unlimited number of users. It also integrates with 37signals' Campfire product, which extends the basic platform's group messaging capabilities.

What is your favorite aspect of this product?

I. Task management that is simplified guarantees that the process remains streamlined. II. Internal collaboration on product features among team members. III. Driver keep everyone up to date and each user selects when and where they acquire various types of updates. IV. A management system that is simplified assures that the process remains streamlined.

What do you dislike most about this product?

I. Between pings, add team members so they can join this very same conversation. II. There is no way to build dependencies or links amongst tasks and deadlines using a Gantt chart or any other method.

What recommendations would you give to someone considering this product?

Basecamp is highly recommended due to create distinct projects with varying levels of access to each. All content once per topic is kept together on a discussion/message board. There are numerous add-ons available to increase its capabilities.

Pros

  • Trustworthy
  • Saves Time
  • Client's Interest First
  • Helps Innovate

Justin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to collaborate across large teams

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp maintains an incredibly simple user interface, so we found that users all across our teams could essentially jump right in and be collaborating from the start on relatively complex projects. Other PM tools might allow you to do more, but it's hard to put a price on the simplicity that brings more collaborators to the table.

What is your favorite aspect of this product?

Basecamp's ethos as a company is admirable (particularly as it relates to managing productivity), but the community orientation and simple modes of communication are what have won me over as time has gone on. Task creation, assignment, and collaboration are very easy to achieve. It also essentially helped us eliminate in-office email which was a massive win for productivity.

What do you dislike most about this product?

The simple UI that really is a strength leaves me desiring a bit more functionality compared to other tools. I'm not sure this is something they could do without doing harm to the simplicity that has made them so effective and popular, but as a power user in project and task management, i find it lacking at times.

What recommendations would you give to someone considering this product?

If your team regularly needs to communicate and collaborate - particularly if you are looking for a better solution internally than email, basecamp is probably the best tool out there. Other tools may provide increased functionality in particular use cases, but basecamp for me provides the best one-stop-shop approach at the team level.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jeniriana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Basecamp: Remote work made easy

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

This tool has been a great help for our company and to be able to control the activities and progress of the tasks of our employees remotely. It is very easy to use, because we simply add the activities to be performed by our employees and the delivery time and they will report daily their progress and completion of the task, so we can know when I finish the assigned activity or if there is any delay.

What is your favorite aspect of this product?

It really makes remote work much easier. The option of placing a responsible for each task or activity, makes the team work hard to accomplish the tasks in the planned time. Work meetings are becoming less and less necessary, because in Basecamp we place the activities to be done, comments and suggestions and we can even attach files. We can also add in the to-do activity, the client, so he can see the progress of his work.

What do you dislike most about this product?

Some of the customers do not adapt to the platform, because it is not very intuitive, which can generate a little delay in the activity, especially if the customer leaves messages in the wrong activities, which makes everyone must search activity by activity, the message left by the customer and redirect it to the correct task, to keep order. This tool only works online, so if at any time you do not have internet, you can not move forward with the tasks.

What recommendations would you give to someone considering this product?

It is a very useful tool for remote team projects, which also allows us to add the client so that he can see the progress of his order without any problems. It is allowing the work to flow more easily, which benefits the company and its delivery times.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Caring

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