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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

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2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Mobile Access

84

Budget Management

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Very simple to use and setup

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Muhammad T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Manage bundles of project at the same time

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

With Basecamp, I can categorized and differentiate project and assign them to each team members . I helps to track project completion and progress easily.

What is your favorite aspect of this product?

It has one flat price for Business plan that has unlimited project and users. It also has large collection of project template that can fit any project objective that we are running.

What do you dislike most about this product?

They don't provide desktops program or mobile apps, everything is running thru web browser and it will sometimes make the web browser running slow.

What recommendations would you give to someone considering this product?

Basecamp is a great project manager software, it can cater your company needs and help facilitate communication between team members.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Mattew P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Everything you need to manage a project

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Easy to use, simplified web access, simplified interface, adaptable to social and remote collaboration, dedicated technical support, access to all countries and complete tools for project management.

What is your favorite aspect of this product?

Basecamp becomes the ideal tool when it comes to managing various projects, since my profession requires to be managing and developing various projects, as well as participating with other professionals, I generally use it when it involves long projects and requires the participation of many specialists in different areas greatly facilitates interaction, in addition to having tools that allow you to review the project, assign tasks, create discussions, contributions and everything related that allows to contribute positive aspects to carry out the project. Its interface is simple and offers a lot of help at the beginning and has a good support that offers any help with any problem or doubt. Access is via the web and no additional software is required which allows to work easily from any equipment without inconvenience, I have been using Basecamp for 3 years and the results have been very positive With the teams and leaders in charge of projects, they have applied this solution in most cases.

What do you dislike most about this product?

I think there are no disadvantages so far, only that it is 100% online something that you should consider if you go on a trip when you want to access the project, remember that it must be connected to the internet.

What recommendations would you give to someone considering this product?

Regardless of the role you have in the company, whether you are the project leader or collaborator, Basecamp is an ideal tool for you due to its capabilities, techniques, its interface, all the organization and time savings that if we go to a traditional environment, considerable time is wasted, with Basecamp everything is more simplified and there is adequate control of all the processes that involve managing one or more projects, as well as when establishing communication with the participants and carry out the planning of each of the activities.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Respectful

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