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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

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2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Mobile Access

84

Budget Management

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Devdan A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Constant monitoring of all projects.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

We currently use Basecamp in our Sales sector because it allows us to obtain a better visualization of the planning of all the projects we have in mind to improve and increase sales in our company. I believe that Basecamp makes its difference compared to other platforms by being more organized with respect to its user panel, which is capable of offering a broad view to monitor the progress of each project that is being carried out and for what date it is scheduled.

What is your favorite aspect of this product?

One of the characteristics that most attracts attention in a positive way about Basecamp is that it works in real time with respect to all the projects that are being carried out, it is able to show an instant progress of each project, each edition of the project and each progress you make will be reflected immediately. This allows all my colleagues to keep abreast of all the projects we carry out, instantly.

What do you dislike most about this product?

I believe that one of the aspects that should improve Basecamp is its application for mobile phones. The application works very well, because it allows the creation of projects similar to that obtained through its version for computers, however, the information of the projects is not updated in real time, which causes the visualization of the progress of a project , from the phone, take longer.

What recommendations would you give to someone considering this product?

I would recommend this platform for any area of ​​a company, since it is capable of creating a work structure which helps projects to be completed in less time, with the collaboration of colleagues and also allows better control of the projects. projects in general. Basecamp works in real time, and helps to have a constant monitoring of projects.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Zachary Michelle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Efficient and clear information exchange with the

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Comparison with MS Project Detailing this difference: · MS Project has an activity sequence control and can diagram a project schedule, while in Basecamp only tasks and milestones with defined dates can be added, which do not have a sequence.

What is your favorite aspect of this product?

· This tool promotes and helps the flow of information to be fluid at all levels of users, that is, between workers, managers and even with clients. · Basecamp is a very useful tool especially for IT companies, since it is possible to interact with the client establishing delivery or response time and storage of each information that is exchanged transparently and on time. · Basecamp, offer a wide range of options in terms of their rates, from totally free versions, which seek to induce a feeling of need for the product by the potential customer.

What do you dislike most about this product?

Basecamp handles more of the detailed work on a day-to-day basis.

What recommendations would you give to someone considering this product?

· Basecamp provides access and command levels to be able to clearly define the leadership of the work team in charge of the project. This would be very useful to make the tool even more attractive. · Clearly the tool could allow assigning a cost to each task in order to allow issuing not only a report of time per task, but also a more complete report of cost vs. time spent per task. · Finally, regarding the storage capacity, this could be higher since generally the files used as images or graphics are heavy and take up too much space.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Austin M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Basecamp: a very practical tool

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

In essence, Basecamp allows the team to properly distribute the work, converse on the various topics quickly, make big announcements, keep the discussions on the agenda and established topics, store and organize key files and assets, set milestones and deadlines, as well like conducting routine checks to make sure everything is in order. All this, Basecamp manages to do it in a simple and friendly way.

What is your favorite aspect of this product?

- Among its attributes, Basecamp within my work environment, offers task lists, an editor (collaborative type) of documents, milestone markings, files shared by the various users / members of the project team, timestamp registration, as well as a chat-type instant messaging platform. - Making simplicity its main attraction, that is, showing itself as a friendly environment (“user-friendly”), within which the various options are clearly visible, thus leaving little space or time for distractions. - Streamlines project management activities. - Offers a varied list of functions. - It has versions for cell phones.

What do you dislike most about this product?

- The Basecamp team updates and / or modifies the tool without prior notice.

What recommendations would you give to someone considering this product?

Basecamp is a tool with many functionalities that help the effectiveness and efficiency of a project, of which we can highlight: - Allows notifications and reminders through e-mail. - By integrating with external calendars (Google Calendar, iCal and Outlook) it allows assigning tasks to different users by setting time limits. - Track tasks with the use of milestones and task list. - Allows you to view the status of all the tasks and comments of the project through the task board; it also allows measuring the duration time used in each one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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