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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Mattew P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Everything you need to manage a project

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Easy to use, simplified web access, simplified interface, adaptable to social and remote collaboration, dedicated technical support, access to all countries and complete tools for project management.

What is your favorite aspect of this product?

Basecamp becomes the ideal tool when it comes to managing various projects, since my profession requires to be managing and developing various projects, as well as participating with other professionals, I generally use it when it involves long projects and requires the participation of many specialists in different areas greatly facilitates interaction, in addition to having tools that allow you to review the project, assign tasks, create discussions, contributions and everything related that allows to contribute positive aspects to carry out the project. Its interface is simple and offers a lot of help at the beginning and has a good support that offers any help with any problem or doubt. Access is via the web and no additional software is required which allows to work easily from any equipment without inconvenience, I have been using Basecamp for 3 years and the results have been very positive With the teams and leaders in charge of projects, they have applied this solution in most cases.

What do you dislike most about this product?

I think there are no disadvantages so far, only that it is 100% online something that you should consider if you go on a trip when you want to access the project, remember that it must be connected to the internet.

What recommendations would you give to someone considering this product?

Regardless of the role you have in the company, whether you are the project leader or collaborator, Basecamp is an ideal tool for you due to its capabilities, techniques, its interface, all the organization and time savings that if we go to a traditional environment, considerable time is wasted, with Basecamp everything is more simplified and there is adequate control of all the processes that involve managing one or more projects, as well as when establishing communication with the participants and carry out the planning of each of the activities.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Respectful

Laureano G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Is the best organizational software to date

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

With the implementation of Basecamp we have solved a longstanding problem: to unite and organize personnel from completely different sectors into a single mass of work, where marketing and human resources strategies can be covered at the same time.

What is your favorite aspect of this product?

Basecamp's price already places it as one of the best alternatives for teamwork. This service serves to mobilize staff remotely, by which you can create a workspace unified enough to keep coordinated.

What do you dislike most about this product?

We believe that Basecamp is good at working in many areas, but although there are no complaints about its use, it is noticeable that the enormous minimalism of the platform makes some people not feel completely comfortable with the development of the work and the way in which the information is organized.

What recommendations would you give to someone considering this product?

From a business perspective, having software that facilitates communication and organization of a group is everything. That is why Basecamp deserves to be recommended. It also seems to be useful for maintaining a comfortable system in which people in a group can orient themselves correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Edwin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

A tool to manage projects easily.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a product that is characterized by its simplicity and easy implementation, therefore, it offers its users the ability to maintain an adequate follow-up of the aspects and steps to follow in the project until its completion, an important aspect that must be considered to achieve the objectives set.

What is your favorite aspect of this product?

One of the most interesting aspects is that everything is managed in the cloud, it is not necessary to download additional software, the implementation is fast, access is simplified and you can access anywhere in the world without restriction, even if you have no only one project but several, it is easy to administer without any problem in a simple and fast way, it also covers the aspects of working in a group with different people from different specialties and if no problem of geographical location is a problem, and the fundamental aspect is the follow-up of activities, scheduling meetings, publishing and making discussions about the project, so I can say that basically the aspects that are covered are very professional, and provides the necessary and fundamental tools in project management in a meaningful way. Being one of my favorite programs to maintain an adequate management and to be able to carry out all the projects in the work teams where I have worked. Therefore, in general, my experience with Basecamp has been highly valued.

What do you dislike most about this product?

I think the only disadvantage is that you cannot work without internet, so if you are outside it is something that you should take into consideration, where are you going you must have an internet connection to be able to participate in the management of your project, since it is a product that its entire process is carried out in the cloud.

What recommendations would you give to someone considering this product?

I recommend the product for several things at a general level, one of its reasons is simplicity, everything is very organized and offers the necessary tools to work and carry out a project or several continuously, keeping track of the work flow as well as to be able to have access remotely in any geographical location where you are. The plans are profitable, the learning curve is fast, however at first it can be overwhelming due to the amount of tools but in a short time you get used to it and you will realize the potential offered by the product that will allow you to carry out a management of the project, covering the times for realization and covering many technical and productivity aspects essential to maintain an efficient and continuous work flow.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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