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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

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2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Mobile Access

84

Budget Management

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

83

Vendor Support

83

Basecamp Reviews

Siam R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to read and very easy to navigate

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp integrates with the Ganttify application to create Gantt charts using information from your various projects.

What is your favorite aspect of this product?

Features: Project organization Integrate with email To-do lists Share files and documents Agenda and calendar views Notifications Integrations: Accounting TeamGantt cloudHQ SupportBee

What do you dislike most about this product?

Basecamp does not offer Gantt charts or time tracking.

What recommendations would you give to someone considering this product?

Basecamp has a wealth of project management capabilities, including key features like to-do lists, file and document sharing, and notifications. They also offer additional features, including agenda and calendar views, and valuable integrations like LessAccounting, TeamGantt, cloudHQ, and SupportBee.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jeremy B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Collaborative work.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is noted for its excellent built-in collaboration options and tools, such as group chat, message boards, and team schedules.

What is your favorite aspect of this product?

I like Basecamp is great for the to-do list allows you to organize tasks with simple to-do lists, also use this part of the panel to set due dates and assign tasks to one or more people, with the option to add comments to tasks and lists, attach notes and files to tasks, to automatically track overdue tasks, in to-do lists you have a unique way to track progress, called hill charts.

What do you dislike most about this product?

For Basecamp I have no major objections that hinder the work I do.

What recommendations would you give to someone considering this product?

I recommend Basecamp for managing tasks and deadlines, communicating with each other, uploading files to share and collaborating on work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Donald B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Ideal for remote work environments

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Comparing it with Slack, Basecamp is the best, its accessibility is wide from any operating system I can access it. Best of all, it promotes task tracking, tagging, and collaboration with colleagues.

What is your favorite aspect of this product?

I really like Basecamp because it helps me to know all the main objectives of each project related to my work, it helps others to interact freely without having to physically gather my colleagues

What do you dislike most about this product?

The user interface is not the most intuitive I have seen

What recommendations would you give to someone considering this product?

Basecamp is a perfect way to share knowledge and work on new projects, inside or outside the organization.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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