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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Budget Management

85

Mobile Access

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Matthew R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Perfect for collaborating and managing projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is an excellent tool for coordinating communication among team members. Basecamp makes it simple for teams to stay on top of things by centralizing all conversations and files. It allows me and my team to handle various work streams, and team conversations keep projects on track and on top of progress. It also aids in the management of tasks allocated to the team and reduces the need for follow-ups/reminders because they are automated.

What is your favorite aspect of this product?

Working on projects may be challenging, especially when there are many moving elements. But, thankfully, we have Basecamp to help us keep track of everything. It's a fantastic tool for organizing all of the many components of our projects. Basecamp made it simple for our team to update and get notifications for each member. The user interface is extremely straightforward and intuitive, making it easy for teams to use the product and begin incorporating it into their workflow. Helps in change management, reduce meeting requirements by using live feedback and conversations at every project phase for any number of projects.

What do you dislike most about this product?

There were no notable drawbacks, despite the team's high learning curve, we were able to adjust our project organization to fit with the program. These modifications were not too tough. If I were to be picky, I'd say that chat communication for assignments occasionally leads in the funniest blunders due to human error.

What recommendations would you give to someone considering this product?

My best recommendation is to give it a try and give it a try, currently they offer a free trial for several days, use those days to see if it can be adapted to your needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great software to manage projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp was quite helpful in the initial setup of a fantastic team's projects. It supplied us with a project management solution that met our basic requirements. It allowed us to do our tasks without having to worry about establishing project management. Instant chatting is still my favorite feature (although you would have to keep Basecamp open in a browser to receive those messages instantly). This arrangement assisted my team in focusing on high-priority activities and in keeping track of our production.

What is your favorite aspect of this product?

Basecamp is not a difficult tool to use or maintain, making it a versatile tool that can be tailored to any business. It significantly improves instant collaboration by allowing teams to communicate each other without having to wade through emails and by capturing such interactions. It also enabled us to create useful checklists of tasks to be completed, which a manager could review by looking at individual schedules.

What do you dislike most about this product?

When employing many Basecamp users simultaneously, managing microtasks might be challenging. This is due to the possibility that every user would approach the work differently, which may produce confusion and frustration. Basecamp, however, cannot further granulate jobs, therefore it is not very helpful for activities that require several teams to do various duties in order to accomplish them. There was some flexibility in the subtasks, but someone would have to write EVERY element of a task for several teams, and it rapidly got too onerous. For instance, a job in Basecamp can only be completed once.

What recommendations would you give to someone considering this product?

Basecamp will be particularly helpful for small teams working on straightforward tasks. The tool should only be used for the purpose for which it was designed. Basecamp is a fight as soon as you try to change it; it's not meant to work that way.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jeffrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for project management and teamwork

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a pretty user-friendly project management solution, in my opinion. Having it allows you to collaborate with a variety of various organizations, such as agencies, clients, and so on. With this project management software, you'll be able to keep track of them all. Additionally, you have the ability to store all of your chats using this application, which is a really valuable feature.

What is your favorite aspect of this product?

While dealing with a range of firms, Basecamp allowed us to connect with our clients in a single platform. This system made it simple to share information and keep track of the status of many projects.

What do you dislike most about this product?

There is no access to fundamental functionality like Gantt charts, time tracking, or subtasks, and there is no global visibility across different projects. Additional integrations are required to meet the needs of most project managers.

What recommendations would you give to someone considering this product?

Basecamp is the greatest tool for managing tasks and projects. An easy-to-use application. In terms of business and project management, it's a game-changer. This program allows us to gather all of the necessary information in an one location. We can also simply share photographs, movies, and documents with the rest of the team.

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Over Delivered

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