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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

82

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Elvis C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

You can assign tasks and responsible parties.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

By centralizing communications, tasks, files, and events, Basecamp simplifies centralized communication. prevents task management and communications from becoming fragmented. It allows the integration of clients into projects, facilitating direct collaboration with them.

What is your favorite aspect of this product?

I can make to-do lists, assign them to team members, and set deadlines; That's why I like Basecamp. I can schedule meetings, important activities and deadlines with the calendar. Provides areas where I can upload, save, and distribute files to other team members.

What do you dislike most about this product?

It lacks sophisticated features for video conferencing or more dynamic real-time collaboration, even if it offers the chat feature.

What recommendations would you give to someone considering this product?

It is recommended that Basecamp be used to enable direct client collaboration through project integration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriel F.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Coordination and productivity all in one space.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

This is where Basecamp shines, however, since its clear and simple structure is one of its main benefits. Because of the clean layout and simple navigation of the interface, it would not take any team member a long time to learn how to use the tool.

What is your favorite aspect of this product?

My favorite feature of Basecamp is the ability to create to-do list, assign it various members of the team, set due dates and track the progress of the working projects in one place. It has also helped in making improvements in the daily work we do hence enhancing efficiency.

What do you dislike most about this product?

But what I do not like a little is that the workload may be too much in the event that Basecamp’s elements are mishandled. It is rather desirable to add a few more options that would help to improve the prioritization of tasks.

What recommendations would you give to someone considering this product?

All in all, I would definitely recommend Basecamp for any team which requires efficient project management system. Despite the functionality, simplicity, and an emphasis on the organization this software has brought nothing but the positive change to our team.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Hegar M.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Intuitive and easy-to-use interface.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp focuses on simplicity and ease of use, rather than offering a wide range of complex functionality. Has a clear focus on team communication and collaboration, facilitating the coordination of tasks and projects.

What is your favorite aspect of this product?

Complete project management tools. Online file sharing and document editing capabilities. Integration with other popular applications. Allows real-time communication with the work team.

What do you dislike most about this product?

High price compared to other similar tools. Limitations on the number of projects that can be managed. Some advanced features may not be available on all plans.

What recommendations would you give to someone considering this product?

Familiarize yourself with all the functionalities offered by the platform to make the most of its benefits. Establish a clear structure for the organization of projects and tasks, to facilitate team collaboration. Use real-time communication tools to keep all team members informed and committed to project objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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