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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Budget Management

85

Mobile Access

84

Reporting

83

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Serena O.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Basecamp reduces project management complexities,

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

One significant aspect that sets Basecamp apart from standard project management software I have worked with is the quality of collaboration it offers. Unlike other tools that restrict project communication to comments on project activities or cards, Basecamp provides various communication options such as group chat, pings, message boards, and more. Having diverse communication options enables us to consolidate real-time project-related communication in one centralized location.

What is your favorite aspect of this product?

One feature I particularly appreciate about Basecamp is the ability to customize my notifications for messages and tasks. I have the flexibility to pause notifications during specific periods or set specific durations for receiving notifications. Additionally, Basecamp's summary feature is extremely helpful when I haven't accessed the platform for a while. It provides a quick overview of key events that have occurred during my absence.

What do you dislike most about this product?

In our department, Basecamp is not utilized as a standalone project management tool due to its limited project viewing options. Specifically, we require a Kanban board or Gantt chart to visualize projects effectively, which is not currently available in Basecamp. Additionally, the absence of a task prioritization feature is another key factor in our decision to always pair Basecamp with a standard project management software , rather than using it alone.

What recommendations would you give to someone considering this product?

Basecamp stands out due to its vast built-in collaboration like message boards, team schedules and group chats.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Cynthia A.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

project management for multi-functional project.

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

This software can be suitable for online meetings because we can handle multiple projects and tasks. it can offers with efficiency when involving multiple people in one place. Some people are being able to set-up the projects contact groups which makes it so difficult as compared to its alternatives.

What is your favorite aspect of this product?

The best thing about this tool is that it includes communication tools such as chat and instant messages that allow us to keep the team communicated at all times and we can easily manage our personal and business work without any serious problem.

What do you dislike most about this product?

The one thing that I don’t like about this software is that Basecamp does not allow us to stay up-to-date with our colleagues and we can't really work on the same page for regarding projects and tasks. This software also not be suitable for online meetings for projects tasks and don’t deal with efficiency when involving multiple people in one place. Some people are also not being able to set-up the projects contact groups which makes it so difficult to keep the projects intact.

What recommendations would you give to someone considering this product?

It is a complete project and tasks software for multiple users or different type of business companies. This software is especially designed for organizing the thousands of data and documents in the form of projects. Basecamp provide much opportunity to create projects, collaborate and store the projects information all in one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Napoleon I.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

ease of usage and great features that are easy to

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp stands out for its simplicity and ease of use, making it accessible to teams of all sizes without a steep learning curve. Unlike many project management tools, it combines messaging, to-do lists, file sharing, and scheduling in one platform, eliminating the need for multiple apps. Its flat pricing model is budget-friendly, offering unlimited users for a single fee, which is rare in the industry. Basecamp prioritizes communication and collaboration, with features like message boards and real-time group chat that keep everyone aligned.

What is your favorite aspect of this product?

My favorite aspect of Basecamp is its all-in-one simplicity. It seamlessly integrates essential tools like to-do lists, message boards, file storage, and team chat into a single, easy-to-navigate platform.

What do you dislike most about this product?

Basecamp's simplicity, while a strength, can also be a drawback for teams managing complex projects, as it lacks advanced features like Gantt charts or task dependencies. The lack of built-in time tracking and detailed reporting tools can make it challenging to monitor productivity and project performance.

What recommendations would you give to someone considering this product?

Basecamp is perfect for teams seeking a simple, all-in-one platform to manage projects and improve communication without overwhelming features. However, if your projects require advanced tools like Gantt charts or task dependencies, consider whether its simplicity aligns with your needs before committing.

Pros

  • Acts with Integrity
  • Security Protects
  • Trustworthy
  • Efficient Service

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