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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

82

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Simplified project management platform.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Basecamp's real time communication provisions are its major selling point . While most other project management tools limit communication to just comments on tasks , Basecamp has provisions for message boards, pings, and group chats. Hence, real time project communication is centralized , trackable and organized.

What is your favorite aspect of this product?

Basecamp has the best notification management of any project management platform that I have used. Basecamp lets me customize how I want to be notified for tasks , messages etc I can pause project notifications at set times and restrict my notifications to only come-in at set times. There is even an option to enable a summary of missed activities while I was away. This provision removes the need for me to manually browse through Calendars and to-do lists , before I can know what went on while I was away.

What do you dislike most about this product?

Default project tracking with Basecamp can only be done using Hill charts and Calendar views, which is miles behind Kanban boards in terms of efficiency because there are no provisions to assign priority levels to tasks. Our workaround has been to make use of third party extensions to introduce advanced project tracking and viewing options into Basecamp.

What recommendations would you give to someone considering this product?

Basecamp is perhaps the most ideal project management platform for teams with a lot of remote members or staffs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Edith O.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Intuitive platform for group tasks or projects

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

I like Basecamp because it provides a centralized platform where my team can share tasks.

What is your favorite aspect of this product?

Basecamp helps us keep track of customers projects and requests and serve them based on which request came first. It helps us save time, serve clients better, and collaborate effectively from the same platform. I also like the notifications that keep me informed about what is happening. We rarely hold meetings or keep calling each other for work-related tasks. Everything is well organized on the platform. Our clients also trust us because they know we are organized and follow the right procedure. I can tell what needs to be done at a glance when I access the platform.

What do you dislike most about this product?

The mobile app needs attention. It does not match what is available when you access Basecamp with your PC. I also dislike the fact that you cannot connect two related tasks and only allow participants to handle one task after completing the other. So you might find a task was skipped even if it appears top on the platform.

What recommendations would you give to someone considering this product?

Basecamp is a game-changer if you understand how it works and customize it to match your projects.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Generous Negotitation

Abigail A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Opening Up Real-Time Marketing Insights

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp stands out for its excellent collaboration capabilities and integration with data analytics. Real-time data is readily available, allowing for easy sharing of insights, brainstorming of strategies, and making data-driven decisions as a team. This unique combination fosters a collaborative environment where creativity and data-driven insights work together.

What is your favorite aspect of this product?

The seamless integration of Basecamp and data analytics tools offers a game-changing solution for marketing professionals. With this integration, you can evaluate campaign performance in real-time and make data-driven decisions that drive success. Its serves as the central hub for project management, while data analytics tools offer real-time performance insights. This allows me to seamlessly navigate between tasks, communication, and data analysis without missing a beat. This level of visibility allows me to make informed decisions and adjust strategies as necessary to ensure our campaigns stay on track and achieve the best possible results.

What do you dislike most about this product?

Advanced reporting and data visualization capabilities are one area that could benefit from an upgrade. It enables the generation of highly customized reports and visualizations, providing deeper insights and enabling more effective storytelling with data.

What recommendations would you give to someone considering this product?

The integration of Basecamp and data analytics tools is a true game-changer for digital marketing professionals seeking a competitive edge. It gives you the tools to make informed decisions, optimize campaigns on the fly, and deliver exceptional results by seamlessly blending project management, collaboration, and real-time data analysis. Embrace this powerful combination and unlock a world of data-driven marketing success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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