Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
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Basecamp

9.0 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Feature Ratings

Average 86

Collaboration

92

Document Management

90

Resource Management

88

Workflow Management

88

Dependency and Milestone Tracking

87

Planning and Scheduling

86

Mobile Access

85

Budget Management

85

Reporting

84

Time & Expense Tracking

84

Hierarchical Task Management

83

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Vendor Support

81

Basecamp Reviews

Eric E.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great collaboration and communication tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The ability to communicate, collaborate, and see where we are on different products and teams in one tool is great. Everyone at our company can check in with projects and teams if they want.

What is your favorite aspect of this product?

Being able to communicate and collaborate with everyone.

What do you dislike most about this product?

It's not really a problem, but the way we collaborate with outside clients/freelancers who need access to different projects or teams is different than how Basecamp handles it. So we do it differently than Basecamp. Not really a dislike about Basecamp, but the flexibility to change certain aspects of the tool is limited.

What recommendations would you give to someone considering this product?

It's a great tool to keep teams aware of what's going on. It's much better than Slack for keeping track of communications on specific tasks or projects. If you're using Slack for team communication, give Basecamp a try. It changed the way our company communicates and collaborates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammed K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best Project Management Tool!

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

In our organisation, there are multiple clients. We have created project on for each client on basecamp. All the employees who are a part of that project are added in that particular basecamp project. By using basecamp, team members are able to track activites of each and every member. This has helped in smooth project functioning. We are able to upload project files which are accessed by team members.

What is your favorite aspect of this product?

The best thing i like about basecamp is the activity panel. The activity panel shows activities performed by the project members under every project. It shows a timeline of activites from old to latest along with date, time, username, message, file name and attachments. It helps me to understand project flow and what work has been completed and what is remaining. Review collected by and hosted on G2.com.

What do you dislike most about this product?

All the features provided by basecamp are useful. Hence i did not find anything that needs to be disliked.

What recommendations would you give to someone considering this product?

It is easy to make an assignment and share it with your team.

Pros

  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies
  • Fair

Joseph S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Better Project Management Tools Out There

Likeliness to Recommend

5 /10

What differentiates Basecamp from other similar products?

I couldn't find anything that set Basecamp apart from its competitors. This is why we switched to another product at my company.

What is your favorite aspect of this product?

I like that's it was fairly simple to use for small and inexperienced teams. The layout makes it simple to use because everything you need is on the main page. It is lacking some major features I would like to see in future updates if I were to use it again.

What do you dislike most about this product?

There were way too many notifications being sent out by default that took me some time to figure out how to turn off. The pricing options are a bit all over the place and confusing. They need to add more advanced reporting and time tracking capabilities.

What recommendations would you give to someone considering this product?

Explore other project management tools before making a firm commitment to Basecamp. I believe there are better tools out there.

Pros

  • Trustworthy
  • Transparent
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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