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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Khloe F. J.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Organize the workflow and manage your projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp assisted us in determining how much time employees spent on their projects on average. I helped the employee assessment process by entering the formulae I devised to estimate projected time and time spent on the project. Increase team productivity and reaction time by utilizing dashboards and summary reporting options. We now have a very large and intricate project with crucial milestones and deadlines, several responsible teams, and multiple people inside each team that have personal duties to this project, and we couldn't manage it without Basecamp.

What is your favorite aspect of this product?

One of the most major advantages of utilizing Basecamp is knowing who is in charge of what tasks, as well as when tasks are due and their present state. It is a fantastic project management tool for organizations of any size, as well as a fantastic resource for project collaboration and responsibility management. It's fantastic to be able to manage all of your internal projects and simply monitor due dates. When I need to connect with clients and check their progress, I love being able to export to stand out.

What do you dislike most about this product?

I haven't found anything significant that I dislike about it; it's quite effective at combining my daily duties with larger projects we're working on and balancing/prioritizing my work as required. However, the website may occasionally crash, preventing users from logging on. It just lasts a few minutes, yet there may be significant moments that have an impact on our regular operations. I wish there was another software that could be incorporated into the system to automatically retrieve the monitors.

What recommendations would you give to someone considering this product?

This is an all-in-one cloud-based tool that may assist in the provision of all necessary project management services. Take the time to study all of Basecamp's features and operations. This software may be used in a variety of ways. It is feasible to accelerate your business by taking the time to properly configure and test it before going live. I propose taking some of the available courses or working with someone who does. We have several in-house professionals that have completed various Basecamp training sessions and have been really helpful as we have increased our use of the platform over the last few years.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Karoline S.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Friendly and effective project management platform

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a very simple and effective project management platform. Its simplicity makes it very easy to use and effective. We have been using it for years now and we never found ourselves being stuck at something because its amazing support center rescues us when in need. We are totally and completely satisfied, happy customers.

What is your favorite aspect of this product?

There are lots of benefits of using Basecamp and to name a few, the top of my list is its very reasonable pricing feature. They are easily affordable and come with free trials as well. Another amazing feature is its customization and integration with other platforms and applications.

What do you dislike most about this product?

The chat feature is one of my favorites but I found it somehow quite limited and I think it needs serious advancements and changes to make it even easier and fun. The same goes for time tracking and other similar features that are totally missing from this platform.

What recommendations would you give to someone considering this product?

What’s there to not like about it? It's a complete, simple, and the easiest project management platform that I have heard of, we are so glad we chose this one and now we look at it and thank god. It is a good investment for your company by all means.

Pros

  • Inspires Innovation
  • Caring
  • Client Friendly Policies
  • Fair

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Well-designed software to manage projects and task

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp keeps you up to date with information about your team and your work goals. You can update multiple people without having to contact everyone directly. You can leave information that others can use for your task and vice versa. Keep track of your project schedule. Basecamp simplifies and automates most tracking. Another important factor was the standardization of the approval process. This is made possible by a multi-level approval system, ideal for queuing and then coordinating purchases or notifying a specific group of people.

What is your favorite aspect of this product?

By design, Basecamp is a good team management solution for everyday usage when compared to competing tools. It's simple to onboard new users and keep them informed of our team's activities. On the fly, we may create new goals and track old ones. On the Internet, all information is constantly updated. The ability to manage tasks, establish numerous projects, provide access to specific users and set authorization levels per user and run data graphs/reports using Basecamp. The ease of use and push alerts set this product apart from the competitors.

What do you dislike most about this product?

There aren't many things I don't like about Basecamp. Our first concern is system security and they need to do a better job of communicating with the consumer base via email blasts about how they are dealing with the issue. Other than that it's worked well for the things I've used it for, which is mostly standard communications and planning. I find that more complex projects may not be suitable for Basecamp, particularly creative projects with video and web design.

What recommendations would you give to someone considering this product?

If you need to connect several departments, manage tasks, and store household data, Basecamp is a wonderful option. I've used five other solutions, and let's just say they have a very strong marketing team, which is probably why they made the list of the top project management software options on the market. This answer, in my opinion, speaks for itself.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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