Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
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Basecamp

9.0 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

87 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

89

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

86

Budget Management

84

Mobile Access

84

Reporting

84

Time & Expense Tracking

83

Hierarchical Task Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

82

Vendor Support

82

Basecamp Reviews

Daniel K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Efficient PM and Communication Tool.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Because emailing was so unorganized and depressing, I need a location to interact with clients. We also required a location to save all of our to-do lists and files. Calendar synchronization is a typical cause of frustration for firms of all sizes, but it's especially challenging for remote employees. Users may use Basecamp's built-in calendar function to check who is available and when by syncing their Google and Outlook calendars. Users may also toggle jobs and due dates to obtain a complete view of what's coming up and when it's due. You may select to display different sorts of events, to-dos, and tasks linked with that project.

What is your favorite aspect of this product?

I enjoy organizing chores and lists for my clients. Through the site, communication is simple. I like how I can collaborate with clients by exchanging files. Because Basecamp is a remote work platform, it includes hundreds of collaboration features, including real-time communication tools that eliminate the need for third-party apps, other project management software limits communication to comments on cards or tasks, whereas Basecamp includes group chat, message boards, and pings. Message boards are used for large-scale communications such as announcements, concept pitches, and progress reports.

What do you dislike most about this product?

Other than modifying due dates, there is no mechanism for allocating priority levels to jobs. If one is not cautious, someone with a lengthy to-do list could find up focused on low-priority chores rather than high-priority tasks. Smaller projects and straightforward tasks typically don't have this issue because it's clear what's most crucial. For certain businesses, this might become an issue as they grow in size.

What recommendations would you give to someone considering this product?

Basecamp is a low cost option. It's worth considering because it keeps our projects organized, improves collaboration, and makes us much more efficient in our daily work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jeffrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for project management and teamwork

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a pretty user-friendly project management solution, in my opinion. Having it allows you to collaborate with a variety of various organizations, such as agencies, clients, and so on. With this project management software, you'll be able to keep track of them all. Additionally, you have the ability to store all of your chats using this application, which is a really valuable feature.

What is your favorite aspect of this product?

While dealing with a range of firms, Basecamp allowed us to connect with our clients in a single platform. This system made it simple to share information and keep track of the status of many projects.

What do you dislike most about this product?

There is no access to fundamental functionality like Gantt charts, time tracking, or subtasks, and there is no global visibility across different projects. Additional integrations are required to meet the needs of most project managers.

What recommendations would you give to someone considering this product?

Basecamp is the greatest tool for managing tasks and projects. An easy-to-use application. In terms of business and project management, it's a game-changer. This program allows us to gather all of the necessary information in an one location. We can also simply share photographs, movies, and documents with the rest of the team.

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Over Delivered

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for discussing projects among colleagues

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

The members of my team and I utilized Basecamp to keep tabs on ongoing endeavors and document our successes and failures. It also served as a central hub for internal and external communication and collaboration with a third-party vendor. With each topic, we may handpick its participants and incorporate relevant files and links.

What is your favorite aspect of this product?

Basecamp is an excellent project management and communication tool that will keep both internal and external stakeholders on target, and I would suggest it to most of my coworkers. However, Basecamp is not ideal for a conversation because to the high volume of emails that would be generated and the resulting risk of important facts being overlooked. Basecamp is great for discussing the overall picture of a project, tracking its development, and keeping everyone up to date.

What do you dislike most about this product?

You can't use the drag-and-drop method to choose and upload files. As far as I'm aware, anchor text isn't a configurable feature. When you input a link, the whole URL will be shown.

What recommendations would you give to someone considering this product?

Use Basecamp to have in-depth conversations about developing new features with remote and international teams. However, it is not a one-stop-shop for all your development needs. There must be a different system for creating user stories, assigning priorities, organizing them into sprints, and monitoring their quality assurance status across all environments. It's not the primary tool for creating products, but it may be helpful in addition to the main tool.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Security Protects

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