Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
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Basecamp

9.0 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

87 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

89

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

86

Budget Management

84

Mobile Access

84

Reporting

84

Time & Expense Tracking

83

Hierarchical Task Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

82

Vendor Support

82

Basecamp Reviews

Keisha B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Currently residing in Basecamp and really love it!

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Our digital marketing team is utilizing this software to facilitate communication. We have been able to recruit a strong team and maintain open lines of contact with members located all over the world.

What is your favorite aspect of this product?

Exceptionally user- and navigation-friendly. We've found that integrating with this API has helped us effectively manage the workload of numerous teams. We've experimented with alternative systems like Trello, which has its advantages, but needs a lot of time and effort from the team to understand and implement.

What do you dislike most about this product?

If I'm using the Android app, there are times when Basecamp doesn't send me a notice at all, but other than that, it's perfect.

What recommendations would you give to someone considering this product?

As a group project management tool, Basecamp performs admirably. It's especially useful when communicating across firms, or when personnel at different companies aren't in close proximity to one another. As remote employees, it has been quite useful for keeping our interactions and mails organized and in one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hernan V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Basecamp is everything our work team needs

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

We use this software for literally everything. It is a tool that allows us to be in communication thanks to its online chat and group chat, but we can also send attachments, manage our projects and know their progress. It has alerts and notifications, so we always know the meeting times, assigned and pending areas.

What is your favorite aspect of this product?

It is a simple to use and intuitive program. I like that everything is centralized and does not need other software to manage, monitor and develop our projects. Its document manager is easy to use and we can access all project documents easily.

What do you dislike most about this product?

I would like the program to include a diagram or a more graphical way to see the progress of the projects. Its mobile app is not as complete as the web version, so it is difficult to keep on top of the office when I am out of the office, also it does not send to my phone the alerts in real time, so when I leave the office I get behind with my tasks.

What recommendations would you give to someone considering this product?

It is the perfect program to control and organize a remote or in-office work team, since all the activities, documents and assignments are in the same software. Since we have this program, our projects flow more efficiently and organically, so I recommend it without hesitation.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent resource for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We were able to swiftly allocate projects after implementing Basecamp. The primary advantage is that, as a firm with various projects, we were able to swiftly categorize them without any complex stages. We are also addressing additional issues, such as where and how to locate papers that have not been stored elsewhere. You don't want to rely only on Basecamp for your papers, but it's an excellent resource for going back and finding them quickly. We tried numerous project management software via trial and error in order to discover the best one, and I believe Basecamp is more of a full package.

What is your favorite aspect of this product?

It is useful to be able to follow a project and any related papers that are shared in order for it to be finished. I particularly enjoy how it pings your email when an update is completed, allowing you to be alerted immediately. You may also simply control who is alerted and who has access to a project or team topic. This is critical for account managers and product managers. Attaching files of any extension is also extremely simple. Especially for videos that we normally need to upload someplace else, it instantly converts to an embedded one that we can play directly, and editing is also simplified.

What do you dislike most about this product?

It must be handled and the threads must be archived or it will rapidly become unmanageable; it is also rather expensive when compared to other choices. Aside from that, I believe Basecamp is a full product and certainly, having additional connectors will be simpler. There aren't many alternatives for that in Basecamp.

What recommendations would you give to someone considering this product?

The major reason why everyone should keep Basecamp in mind is that it is designed to contain complex administrative features in a simple interface. Most project management software function very identically; the difference is in how they are implemented.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

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