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Basecamp Logo Award Winner Product Badge
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Basecamp

9.0 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

87 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

89

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

86

Budget Management

85

Mobile Access

84

Reporting

84

Time & Expense Tracking

83

Hierarchical Task Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Justin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to collaborate across large teams

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp maintains an incredibly simple user interface, so we found that users all across our teams could essentially jump right in and be collaborating from the start on relatively complex projects. Other PM tools might allow you to do more, but it's hard to put a price on the simplicity that brings more collaborators to the table.

What is your favorite aspect of this product?

Basecamp's ethos as a company is admirable (particularly as it relates to managing productivity), but the community orientation and simple modes of communication are what have won me over as time has gone on. Task creation, assignment, and collaboration are very easy to achieve. It also essentially helped us eliminate in-office email which was a massive win for productivity.

What do you dislike most about this product?

The simple UI that really is a strength leaves me desiring a bit more functionality compared to other tools. I'm not sure this is something they could do without doing harm to the simplicity that has made them so effective and popular, but as a power user in project and task management, i find it lacking at times.

What recommendations would you give to someone considering this product?

If your team regularly needs to communicate and collaborate - particularly if you are looking for a better solution internally than email, basecamp is probably the best tool out there. Other tools may provide increased functionality in particular use cases, but basecamp for me provides the best one-stop-shop approach at the team level.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jeniriana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Basecamp: Remote work made easy

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

This tool has been a great help for our company and to be able to control the activities and progress of the tasks of our employees remotely. It is very easy to use, because we simply add the activities to be performed by our employees and the delivery time and they will report daily their progress and completion of the task, so we can know when I finish the assigned activity or if there is any delay.

What is your favorite aspect of this product?

It really makes remote work much easier. The option of placing a responsible for each task or activity, makes the team work hard to accomplish the tasks in the planned time. Work meetings are becoming less and less necessary, because in Basecamp we place the activities to be done, comments and suggestions and we can even attach files. We can also add in the to-do activity, the client, so he can see the progress of his work.

What do you dislike most about this product?

Some of the customers do not adapt to the platform, because it is not very intuitive, which can generate a little delay in the activity, especially if the customer leaves messages in the wrong activities, which makes everyone must search activity by activity, the message left by the customer and redirect it to the correct task, to keep order. This tool only works online, so if at any time you do not have internet, you can not move forward with the tasks.

What recommendations would you give to someone considering this product?

It is a very useful tool for remote team projects, which also allows us to add the client so that he can see the progress of his order without any problems. It is allowing the work to flow more easily, which benefits the company and its delivery times.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Caring

Daniella F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Let’s set up to work remotely!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It is really easy to use software; with control of user permission it allows to manage our clients with the accessibility to see and control our data with our team members working simultaneously. It shows the notification of latest updates and keep admin update with every task performed with real time check-ins.

What is your favorite aspect of this product?

Internal communication availability is highly praise able feature of this software, which helps in simplifying the task to ensure the smooth process and make the working process streamlined. It provides the proper timeline to our sub-tasks to help us deliver the work on time and keep the proper tracks and evidences of requirements given to us by client.

What do you dislike most about this product?

It does not offer to tag the member of team who should be responsible for changes and should also have priority level attribute. Sometimes its rigid structure makes the project more complex by not providing dependencies and relationships between the tasks.

What recommendations would you give to someone considering this product?

It is a real time communication mean for team members, keep us all on same page by giving us ease to share files, reviews, calendaring and a chance to work on priority tasks and actionable items.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Client Friendly Policies
  • Acts with Integrity

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