Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

82 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 86

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 86

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

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AWS Systems Manager Reviews

Kesley G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

So scalable easy to deploy platform.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Since I am handling quite huge data involving manipulation, AWS System Manager has been a great solution for the data handling.

What is your favorite aspect of this product?

The platform is so scalable and an easy one to deploy. The platform really helps save lots of configuration queries leading to increased productivity.

What do you dislike most about this product?

Since this platform is a simple one to deploy and it features are quite simple to manipulate makes AWS best platform for me.

What recommendations would you give to someone considering this product?

AWS has really helped us take care of our database structure and moreso it maintenance. I highly recommend this platform.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Nachiket P.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Most reliable cloud compute engine for corporate

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Amazon EC2 Systems Manager is easy to use, and the details of its user are well documented helping the users onboard with ease. Application programming interfaces (APIs) are accessible to all users and are available in many regions globally - more than any other cloud platform, which differentiates it from other similar products in the market.

What is your favorite aspect of this product?

The best thing about Amazon EC2 Systems Manager is that it flexibly scales the resources in the backend as per the requirements. The Product team wished to process multiple GB of datasets, and local computing, on 8 GB RAM, was proving difficult. While looking for a solution to this challenge, we came across Amazon EC2 and how we could leverage it to deploy the applications differently to different clients, depending on their compute requirements. Our clients now do not need to limit the usage of other tools on their Local system fearing the lack of memory available and freezing of their applications due to insufficient CPU and RAM available!

What do you dislike most about this product?

The actual pricing structure of Amazon EC2 is much more complex than what is mentioned in their pricing guide and dynamically varies with the extent to which the services are used. When we couple this with automated reports not being sent by Amazon Web Services when the EC2 is severely underutilized for long durations, the team ends up having a significant cost disadvantage. It would be helpful if the actual pricing is simplified so that the costs could be estimated accurately. If the team sends automated mail reports of the EC2 usage, we could negotiate with our clients for lesser compute capacity, eventually helping us reduce our costs.

What recommendations would you give to someone considering this product?

I would recommend every corporate IT user to use Amazon EC2 Systems Manager to monitor their applications and instances running in their AWS Cloud. Amazon EC2 Systems Manager would help you understand in depth what is happening within the AWS systems and help control the costs as per scale.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Reliable Web Services

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Kesley G.

So scalable easy to deploy platform.

Likeliness to Recommend

Pros

Nachiket P.

Most reliable cloud compute engine for corporate

Likeliness to Recommend

Pros

Reliable Web Services

Likeliness to Recommend

Pros

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Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support