AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
8.8 /10
CX Score
9.0 /10
Category
AWS Systems Manager
8.8 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 86

Storage Monitoring

92

Cloud Monitoring

89

Capacity Management

88

Patching Automation

88

Centralized Dashboard

88

Network Configuration Management

87

Network Mapping

87

Server Performance Monitoring

87

Access Rights Management

87

Event Correlation & Management

86

Applications Monitoring

86

Vendor Capability Ratings

Average 86

Breadth of Features

89

Quality of Features

89

Ease of Data Integration

87

Ease of Customization

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

85

Business Value Created

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

AWS Systems Manager Reviews

Abhishek M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

lots of options available

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

ability to offer multiple components like parameter store, patch manager, compliance dashboard

What is your favorite aspect of this product?

lots of pre defined runbooks and workbooks for easy working

What do you dislike most about this product?

doesn't describe why it's showing error as systems manager is not connected to machine

What recommendations would you give to someone considering this product?

go for it, secures your machine, doesn't require to open ports for SSH

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service

Daniel U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out for its deep integration with other AWS services, offering a unified interface for managing resources, automation, and compliance across the AWS ecosystem.

What is your favorite aspect of this product?

The automation capabilities, especially the Run Command and State Manager, save significant time and reduce manual intervention.

What do you dislike most about this product?

The complexity of setup and configuration can be daunting without proper expertise, leading to potential underutilization.

What recommendations would you give to someone considering this product?

Ensure that your team has the necessary AWS expertise or invest in training to fully leverage the capabilities of AWS Systems Manager.

Pros

  • Performance Enhancing
  • Respectful
  • Altruistic
  • Acts with Integrity

Manikanta R.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

AWS Systems Manager: The Definitive Tool for Cloud

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out due to its seamless integration with other AWS services, providing a unified interface for managing AWS resources and on-premises servers. It offers robust automation capabilities, including Run Command, Patch Manager, and Automation, to streamline operational tasks. The service also includes advanced monitoring and troubleshooting tools, like OpsCenter and CloudWatch integration, which enhance visibility and control. Additionally, AWS Systems Manager supports hybrid cloud environments, making it a versatile solution for diverse IT infrastructures.

What is your favorite aspect of this product?

My favorite aspect of AWS Systems Manager is its robust automation capabilities. Features like Run Command, Patch Manager, and Automation streamline complex operational tasks, reducing manual intervention and improving efficiency. This automation not only saves time but also ensures consistency and reliability in managing and maintaining AWS resources and on-premises servers.

What do you dislike most about this product?

One aspect of AWS Systems Manager that could be improved is the complexity of its setup and configuration. For users new to the platform or without a deep understanding of AWS services, navigating the various features and settings can be challenging. Simplifying the initial onboarding process and providing more user-friendly documentation could help mitigate this issue.

What recommendations would you give to someone considering this product?

For organizations considering AWS Systems Manager, several key recommendations can streamline adoption and maximize its benefits. Firstly, it's crucial to conduct a thorough assessment of the organization's specific needs for cloud management and automation. This evaluation should encompass existing workflows, infrastructure, and operational requirements to determine how AWS Systems Manager can best support these processes. Investing in comprehensive training and education for the team responsible for utilizing AWS Systems Manager is essential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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