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AWS Systems Manager

Composite Score

9.1 /10

CX Score

9.3 /10

87 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 96%
Conflict Resolution:: 95%
Strategy & Innovation:: 94%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 87

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Performance Monitoring Management

Capacity Management

Application Release Automation

Orchestration and Workflow Management

Self Service Cloud Services

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Average 85

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Systems Management

Score 8.9

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AWS Systems Manager Reviews

Amar Y.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Cloud Provider

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

This provides most security and features to improve cloud services

What is your favorite aspect of this product?

Cloud data synchronization easy

What do you dislike most about this product?

Most expensive cloud setup

What recommendations would you give to someone considering this product?

Yes I will be because it’s beat

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Theodore S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Fast deployment and scalability of instances.

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

It solves many problems by providing a reliable infrastructure for our applications and data, is cost-effectively priced, and offers the flexibility and scalability to speed deployment of server and storage infrastructure for our customers. We can also set up test and development environments

What is your favorite aspect of this product?

We like that when using AWS there is no limitation in the expansion of resources, The EMR service allows the use of Big data tools without problems, It is very reliable, we have never had interruption in services, it allows us to quickly deploy development environments and It tests quickly and can be configured according to our needs, it has a very detailed control panel, it is very scalable, it allows us to grow as we need it.

What do you dislike most about this product?

for new users the learning curve is very complex and steep to learn and use the platform. There are functions that are not well documented.

What recommendations would you give to someone considering this product?

AWS offers a wide variety of services that allow us to develop and deploy applications, web databases, mobile or containerized applications through the AWS global infrastructure that is super scalable, reliable and secure.

Pros

Helps Innovate
Enables Productivity
Unique Features
Inspires Innovation

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Great product.

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Migration Migration of applications and workloads to cloud.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Application Release Automation Continuously manage the release and maintenance of applications.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Amar Y.

Best Cloud Provider

Likeliness to Recommend

Pros

Theodore S.

Fast deployment and scalability of instances.

Likeliness to Recommend

Pros

Great product.

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

Vmware Cloud Foundation Operations

Feature Ratings

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Performance Monitoring Management

Capacity Management

Application Release Automation

Orchestration and Workflow Management

Self Service Cloud Services

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization