Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.1 /10

81 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 85

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 85

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Management

Score 9.1

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Todd C.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Very functional system and easy implementation

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Availability of customization versus cost.

What is your favorite aspect of this product?

In house management is much more functional reducing time invested and need for a large designated team.

What do you dislike most about this product?

Somewhat difficult license procurement.

What recommendations would you give to someone considering this product?

Be prepared to designate time and team for implemtation.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Easy to use but hidden costs

Likeliness to Recommend

6 /10

Pros

Reliable
Enables Productivity
Effective Service
Helps Innovate

Cons

Less Generous
Leverages Incumbent Status
Slower Product Innovation

Zhu T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2020

The most complete service for the administration.

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Amazon EC2 is a completely powerful service that distinguishes itself among other services by being fully functional and accurate for the management and configuration of operating systems, it is a completely professional service with many years of availability that provides a lot of confidence for its excellent reputation, unlike other AWS service offers very solid results in a very short time.

What is your favorite aspect of this product?

The efficiency of this service offers access to the machines remotely from the AWS console, its integration function between execution command is excellent, the maintenance windows and parameter store is amazing, it really is a highly customizable service, its interface is very functional to work comfortably, in my personal opinion this system was designed to completely satisfy the needs of its users and is a factor that gives me much tranquility, sincerely all our team is very happy for the great contribution that gives us AWS to the company.

What do you dislike most about this product?

My only complaint about Amazon EC2 Systems Manager is that it is an expensive service when used for large operations, but because of how functional it is, it is necessary to pay a high cost for quality service and warranty. To be honest about performance I have not had any kind of incident with this service.

What recommendations would you give to someone considering this product?

Without a doubt AWS is a very good service to work with and implement in any technology organization, personally I recommend that inexperienced people who want to work with this service do a good training course or work with people who know very well how the software works, because at the beginning it can be a little difficult to work efficiently and to avoid inconveniences it is necessary to have a good knowledge of this system, frankly you will not find better service than Amazon EC2 Systems Manager.

Pros

Enables Productivity
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Todd C.

Very functional system and easy implementation

Likeliness to Recommend

Pros

Easy to use but hidden costs

Likeliness to Recommend

Pros

Cons

Zhu T.

The most complete service for the administration.

Likeliness to Recommend

Pros

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Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support