AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Shivani P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

A good AWS resource management tool

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

I have begun exploring this service and experimenting, and I have to admit that it does a fantastic job of controlling your Amazon resources. Managing EC2 instances, setups, etc. saves you time. One thing I did was deploy configuration files to my EC2 instances using the System Manager to save the configuration files. The CloudWatch Agent is configured in this setup in order to push metrics to CloudWatch. It performed admirably. The configuration file does not need to be deployed manually for every instance. You may set up all instances with a single click.

What is your favorite aspect of this product?

Without having to ssh into each instance, Systems Manager offers a simple way to install software, collect data, and manage fleets of instances. Moreover, Systems Management offers remote shell access without the need for a bastion host. A fantastic and less expensive alternative to Secrets Manager is Parameter Store.

What do you dislike most about this product?

Noting really to dislike.

What recommendations would you give to someone considering this product?

One can integrate compliance dashboards, automated patching, and data from Amazon Systems Manager that will improve the problem-solving process. All publicly accessible AWS regions now provide the new AWS Systems Manager. These are pretty good points for anyone to consider.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Enitan A.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

“Excellent features, and effectiveness”

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Provides varied prices for different instance kinds according to capacity and performance. Storage prices for services like Amazon S3 and Amazon EBS are determined by capacity and usage trends.

What is your favorite aspect of this product?

You can load the necessary software and services for your application in a virtual environment with AWS. While maintaining the ability to create new solutions, this facilitates the migration process for current applications

What do you dislike most about this product?

The EC2 Limits of Amazon. AWS's resource limitation by region is a second drawback

What recommendations would you give to someone considering this product?

Suggestions for cost optimisation that may help you save money. These checks point out areas where you may cut costs and underutilised resources

Pros

  • Continually Improving Product
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Joseph O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Excellent tool.

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS system Manager stands out due to its deep integration with AWS services, providing a unified operational hub for managing AWS resources and on-premises servers. AWS system manager allows you to manage, monitor and automate AWS infrastructure and on-premises resources from a single interface.

What is your favorite aspect of this product?

A favorite aspect of AWS system manager would be its seamless automation and centralized management capabilities for AWS resources. As automating operational tasks like patch management, resource provisioning and system updates is straightforward and scalable.

What do you dislike most about this product?

One thing a kind of dislike about AWS systems manager is it’s limited multi-cloud support. Yes its offers great tools for managing AWS resources and other hybrid environments, it is heavily tied to the AWS ecosystem.

What recommendations would you give to someone considering this product?

To recommend AWS system manager to someone, if the infrastructure is primarily on AWS,systems manager is a great choice for simplifying management, automating tasks and enhancing visibility. It provides built-in tools for patch management, configuration compliance and secure automation, making it perfect for regulated industries.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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