AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Cornelia E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Awesome product for AWS management

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Aws system manager helps team to reduce the time spend on managing Ec2 instances. Systems Manager provides an easy way to install software, gather data and manage fleets of instances without having to remote into each one. Systems Manager also provides remote shell access without having to use a bastion host.

What is your favorite aspect of this product?

I needed a location where I could remotely access my instances with session manager, handle patch management, and otherwise manage all of the instances, AWS systems manager gave me all these in one location/platform

What do you dislike most about this product?

Aws offers us incredible cloud features that none of its rivals do. Therefore, I do not have any dislike about this product

What recommendations would you give to someone considering this product?

Systems Manager provides an easy way to install software, gather data and manage fleets of instances without having to remote into each one. It is a centralized access control which also helps in auditing control. Systems Manager also provides remote shell access without having to use a bastion host.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kevin C.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic and amazing product!

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

How stable it is in comparison with other cloud and systems manager provider. This one is also easier to use.

What is your favorite aspect of this product?

The stability, how easy is to use, and the customer service of all Amazon products is always amazing

What do you dislike most about this product?

The price is a bit high is comparison to an internal solution, but it’s worth it.

What recommendations would you give to someone considering this product?

If you’re planning to scale your business with the best software, then you need to get it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Security Protects

Nirmesh S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Makes Ec2 management easier

Likeliness to Recommend

7 /10

What differentiates AWS Systems Manager from other similar products?

Reduced team's time spent on EC2 management and Patch management.

What is your favorite aspect of this product?

Copy files to a group of instances with a particular tag Enable CW agent and push metrics to CW Easy to install the software in a group of instances.

What do you dislike most about this product?

UI is a bit confusing initially

What recommendations would you give to someone considering this product?

It's good when you have a process running in AWS that needs to copy files to a group of instances as part of the process and install software on a group of machines. Also while adding a Cloudwatch agent to the instance.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

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