Amazon

AWS Systems Manager

Composite Score

9.0 /10

CX Score

9.3 /10

82 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 86

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Capacity Management

Performance Monitoring Management

Application Release Automation

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Orchestration and Workflow Management

Vendor Capability Ratings

Average 85

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Systems Management

Score 8.8

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AWS Systems Manager Reviews

Cornelia E.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Awesome product for AWS management

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Aws system manager helps team to reduce the time spend on managing Ec2 instances. Systems Manager provides an easy way to install software, gather data and manage fleets of instances without having to remote into each one. Systems Manager also provides remote shell access without having to use a bastion host.

What is your favorite aspect of this product?

I needed a location where I could remotely access my instances with session manager, handle patch management, and otherwise manage all of the instances, AWS systems manager gave me all these in one location/platform

What do you dislike most about this product?

Aws offers us incredible cloud features that none of its rivals do. Therefore, I do not have any dislike about this product

What recommendations would you give to someone considering this product?

Systems Manager provides an easy way to install software, gather data and manage fleets of instances without having to remote into each one. It is a centralized access control which also helps in auditing control. Systems Manager also provides remote shell access without having to use a bastion host.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kevin C.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic and amazing product!

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

How stable it is in comparison with other cloud and systems manager provider. This one is also easier to use.

What is your favorite aspect of this product?

The stability, how easy is to use, and the customer service of all Amazon products is always amazing

What do you dislike most about this product?

The price is a bit high is comparison to an internal solution, but it’s worth it.

What recommendations would you give to someone considering this product?

If you’re planning to scale your business with the best software, then you need to get it.

Pros

Helps Innovate
Performance Enhancing
Saves Time
Security Protects

Nirmesh S.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Makes Ec2 management easier

Likeliness to Recommend

7 /10

What differentiates AWS Systems Manager from other similar products?

Reduced team's time spent on EC2 management and Patch management.

What is your favorite aspect of this product?

Copy files to a group of instances with a particular tag Enable CW agent and push metrics to CW Easy to install the software in a group of instances.

What do you dislike most about this product?

UI is a bit confusing initially

What recommendations would you give to someone considering this product?

It's good when you have a process running in AWS that needs to copy files to a group of instances as part of the process and install software on a group of machines. Also while adding a Cloudwatch agent to the instance.

Pros

Reliable
Enables Productivity
Efficient Service
Caring

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Migration Migration of applications and workloads to cloud.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Cornelia E.

Awesome product for AWS management

Likeliness to Recommend

Pros

Kevin C.

Fantastic and amazing product!

Likeliness to Recommend

Pros

Nirmesh S.

Makes Ec2 management easier

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

VMware Aria Operations

1
Since last award

1
Since last award

Feature Ratings

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Capacity Management

Performance Monitoring Management

Application Release Automation

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Orchestration and Workflow Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training