AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Adarsh T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use cloud system manager

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

It has a unique set of features and it is very stable and reliable compared to other cloud system managers.

What is your favorite aspect of this product?

My favorite aspect of the product is the incident manager, a great feature in the AWS system manager to track connectivity failures.

What do you dislike most about this product?

One dislike is it is a bit overpriced compared to other system managers.

What recommendations would you give to someone considering this product?

I would say that if you want a reliable and easy-to-use system manager just go for it.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Monika C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Robust, complex, learning curve.

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Akshat A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

The most helpful about AWS system manager is it works with hybrid cloud systems including on-prem systems. Prevent drift by resolving to configure management, OS patches, and inventory. Highly Secure and compliant with industry standards.

What is your favorite aspect of this product?

The best thing i like about aws systems manager is they provide dashboard category wise such as operations management, application management, node management, shared resources, automation management. It is a centralized access control which also helps us in auditing control.

What do you dislike most about this product?

there are loads of submenus in system manager , so can be a little over whelming when you first go through to this menu, and to start a session it can be annoying with the amount of click you have to do it get on the server you want to remote on.

What recommendations would you give to someone considering this product?

Access control has gotten completely streamlined to IAM users and roles. I don't need to manage SSH keys for either developers or devops people anymore.

Pros

  • Efficient Service
  • Altruistic
  • Acts with Integrity
  • Friendly Negotiation

Cons

  • Charges for Enhancements
  • Slower Product Innovation

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