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AWS Systems Manager

Composite Score

9.1 /10

CX Score

9.4 /10

73 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Efficient Service
Saves Time

Feature Ratings

Average 87

Cloud Integration

Configuration Validation

Capacity Management

Cloud Migration

Performance Monitoring Management

Cloud Analytics and Reporting

Automatic Resource Scaling Elasticity

Orchestration and Workflow Management

Self Service Cloud Services

Cloud SLA Management Governance

Application Release Automation

Vendor Capability Ratings

Average 86

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

Systems Management

Score 8.9

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AWS Systems Manager Reviews

Matt S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Checks All the Boxes

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

It's backed by continuous innovation from AWS which continuous to release features at a rapid pace.

What is your favorite aspect of this product?

It's simple to use and provides a robust feature set.

What do you dislike most about this product?

I would like to see additional operating systems added to the support list.

What recommendations would you give to someone considering this product?

If your currently using AWS this product follow suites with there other solutions it's reasonably priced, continuously updated and fairly easy to use. What else can you ask for?

Pros

Reliable
Effective Service
Saves Time
Helps Innovate

Cons

Less Generous

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Application Release Automation Continuously manage the release and maintenance of applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Matt S.

Checks All the Boxes

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

VMware Aria Operations

1
Since last award

Feature Ratings

Cloud Integration

Configuration Validation

Capacity Management

Cloud Migration

Performance Monitoring Management

Cloud Analytics and Reporting

Automatic Resource Scaling Elasticity

Orchestration and Workflow Management

Self Service Cloud Services

Cloud SLA Management Governance

Application Release Automation

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training