AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

Filter By

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Sunny H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Great Job on the parameter store on the AWS cloud

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Secure. Easy to use when using the command line interface.

What is your favorite aspect of this product?

AWS Systems Manager is a very secure way to store secrets & confidential parameters only accessible to the cloud resources or CLI

What do you dislike most about this product?

UI is terrible and inefficient. The search feature does not filter and search results correctly. It is tedious to sort through incorrect results or trying different combination to obtain a query that yields correct results. Also, it has a two-step search instead of directly typing into the search bar which is very tedious.

What recommendations would you give to someone considering this product?

Use CLI to interact with it

Tawanda S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Great configurator!

Likeliness to Recommend

7 /10

What differentiates AWS Systems Manager from other similar products?

It's a classy remote configuration management tool. It's unique in our use case in that it handles configuration management roles across platforms, windows, Linux, you name it. AWS Systems Manager makes patching, hotfixes a breeze from a EC2 management console. It takes credit as easy to use besides presenting some powerful features

What is your favorite aspect of this product?

I like the shorter learning curve associated with implementing AWS system manager. Little time is taken from role out to full implementation. Another interesting feature for me that I find unique is the ability to handle tasks on different operating systems. My previous experience was with Windows-based solutions only.

What do you dislike most about this product?

AWS Solutions have a thin line of difference between them and that could be confusing for many. For example, my company expected features from a totally different product on System Manager. While that is purely a user limitation it's an area of some concern for future product development

What recommendations would you give to someone considering this product?

AWS Systems Manager is a configuration solution that you would wonder how you managed without it. That's how practically important for IT business use cases

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jimmy E.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

The best way to have a virtual computer

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

I have been using their service for some time, I can be happy that it is one of the best companies in the world in terms of offering what kind of service, how to obtain bps that is a virtual computer or on its servers, thus achieving tests within the same server and having totally control that no virus or some malicious software is going to take total control of the device therefore I highly recommend it I know that other companies are not as compromised as Amazon AWS Systems Manager is not

What is your favorite aspect of this product?

This service has been on the market for a long time, it has been progressing more and more, it has a security of the best an exceptional work fluidity because it is a trial version, a highly qualified technical support to solve user problems and both the server or the system as such apart that the owner is supposed to be Amazon which is one of the largest platforms in the world therefore I fully trust

What do you dislike most about this product?

What I like the least is that sometimes without restarting the server, sometimes we have a session error which means that it is a bit annoying and I would like this type of problems to be solved when before because there are times that I waste a lot of time in this process and the truth is that we are paying so that the service does not have errors and if they are errors they can be corrected quickly also I do not like the amount of money they charge annually for the service maybe they could lower a little more that rest price would not have anything negative part of this

What recommendations would you give to someone considering this product?

Many times we need to find a software or some element on our computer to know if they have viruses or not, we cannot really support this type of service because if something happened, the vicious software could easily restart the machine or simply turn it off to start another sincere Lomas I could be honest with you who are reading this and therefore obviously recommended to you friends colleagues, I would like to emphasize that how I have been using it for a long time, so I can take care of my documents and files on my computer and mobile device because I would use this platform as proof or just for storage of both ways I use it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Most Popular AWS Systems Manager Comparisons