AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
95%
Strategy & Innovation:
94%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

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4% Negative
3% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 87

Cloud Integration

90

Configuration Validation

89

Cloud Migration

89

Cloud Analytics and Reporting

88

Performance Monitoring Management

87

Capacity Management

87

Application Release Automation

86

Orchestration and Workflow Management

85

Cloud SLA Management Governance

85

Self Service Cloud Services

84

Automatic Resource Scaling Elasticity

84

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

88

Breadth of Features

87

Ease of Implementation

87

Business Value Created

86

Quality of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

83

Ease of Customization

82

AWS Systems Manager Reviews

Vivek M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Systems Manager offers powerful automation capabilities through features like Run Command, Automation Documents, Maintenance Windows, and State Manager.

What is your favorite aspect of this product?

Provides tools to enforce security policies, manage access controls, and ensure compliance with industry standards

What do you dislike most about this product?

The depth and complexity of Systems Manager's features can overwhelm new users. With multiple capabilities (like Automation, State Manager, Run Command, and Patch Manager), it can be challenging to understand which feature suits a particular need, especially for teams just getting started

What recommendations would you give to someone considering this product?

Systems Manager offers a library of pre-built Automation Documents for common tasks. Use these documents as templates or starting points to avoid writing complex JSON/YAML configurations from scratch and to reduce the chance of errors.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Efficient Service

Kosha S.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Game changer - Cloud Gateway!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

It offers variety of services based on the individual or business requirements. The user friendly features makes it even better

What is your favorite aspect of this product?

Improves efficiency, reduces risk, security, high standards of quality

What do you dislike most about this product?

Ability to control the most sensitive information

What recommendations would you give to someone considering this product?

Definitely recommend with the growth of cloud storage

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Caring

Yasin O.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Brilliantly Futuristic

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It's scalability while in it is amazingly smooth and easy to get by with exceptional customer support from both the vendor and the third party we acquired through.

What do you dislike most about this product?

Yet to find out. Do you know any secrets?

What recommendations would you give to someone considering this product?

Go for it. Thank me later ☺️

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

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