AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.4 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative
2% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Feature Ratings

Average 87

Cloud Integration

91

Configuration Validation

89

Capacity Management

88

Cloud Migration

88

Performance Monitoring Management

88

Cloud Analytics and Reporting

87

Automatic Resource Scaling Elasticity

85

Orchestration and Workflow Management

85

Self Service Cloud Services

84

Cloud SLA Management Governance

84

Application Release Automation

84

Vendor Capability Ratings

Average 86

Breadth of Features

90

Usability and Intuitiveness

87

Business Value Created

87

Quality of Features

86

Ease of Implementation

86

Ease of Data Integration

85

Vendor Support

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Customization

83

Availability and Quality of Training

83

AWS Systems Manager Reviews

Tawanda S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Great configurator!

Likeliness to Recommend

7 /10

What differentiates AWS Systems Manager from other similar products?

It's a classy remote configuration management tool. It's unique in our use case in that it handles configuration management roles across platforms, windows, Linux, you name it. AWS Systems Manager makes patching, hotfixes a breeze from a EC2 management console. It takes credit as easy to use besides presenting some powerful features

What is your favorite aspect of this product?

I like the shorter learning curve associated with implementing AWS system manager. Little time is taken from role out to full implementation. Another interesting feature for me that I find unique is the ability to handle tasks on different operating systems. My previous experience was with Windows-based solutions only.

What do you dislike most about this product?

AWS Solutions have a thin line of difference between them and that could be confusing for many. For example, my company expected features from a totally different product on System Manager. While that is purely a user limitation it's an area of some concern for future product development

What recommendations would you give to someone considering this product?

AWS Systems Manager is a configuration solution that you would wonder how you managed without it. That's how practically important for IT business use cases

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jimmy E.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

The best way to have a virtual computer

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

I have been using their service for some time, I can be happy that it is one of the best companies in the world in terms of offering what kind of service, how to obtain bps that is a virtual computer or on its servers, thus achieving tests within the same server and having totally control that no virus or some malicious software is going to take total control of the device therefore I highly recommend it I know that other companies are not as compromised as Amazon AWS Systems Manager is not

What is your favorite aspect of this product?

This service has been on the market for a long time, it has been progressing more and more, it has a security of the best an exceptional work fluidity because it is a trial version, a highly qualified technical support to solve user problems and both the server or the system as such apart that the owner is supposed to be Amazon which is one of the largest platforms in the world therefore I fully trust

What do you dislike most about this product?

What I like the least is that sometimes without restarting the server, sometimes we have a session error which means that it is a bit annoying and I would like this type of problems to be solved when before because there are times that I waste a lot of time in this process and the truth is that we are paying so that the service does not have errors and if they are errors they can be corrected quickly also I do not like the amount of money they charge annually for the service maybe they could lower a little more that rest price would not have anything negative part of this

What recommendations would you give to someone considering this product?

Many times we need to find a software or some element on our computer to know if they have viruses or not, we cannot really support this type of service because if something happened, the vicious software could easily restart the machine or simply turn it off to start another sincere Lomas I could be honest with you who are reading this and therefore obviously recommended to you friends colleagues, I would like to emphasize that how I have been using it for a long time, so I can take care of my documents and files on my computer and mobile device because I would use this platform as proof or just for storage of both ways I use it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Arnold W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The best to have a virtual server

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Amazon has endless products but Amazon AWS Systems Manager exceeds the standards of common servers offered on the internet, its stability is not compared to any other, since others offer slow, deceptive servers and even steal your information to be sold to other sites without your consent. Amazon is responsible and guarantees that this does not happen on its servers.

What is your favorite aspect of this product?

The speed that their servers offer is what I like the most and attracts about the service, having the opportunity to use virtual computers on their servers for my tests is the most essential in my work for tests that can go wrong, with only restart I can return to A starting point without problem, also being able to share information that I cannot have on my device because it is sensitive or simply for security. without a doubt I will continue to use this service.

What do you dislike most about this product?

There are things that I do not like about this service and one of them is its security system is very unstable, I started the session a few days ago and it told me that it was blocked, but when I contacted support they told me that there was an error in your system and that they were solving to wait 24 hours. What delayed my work, I also want to say that once my user was logged in and this person was not blocked, I have my doubts about it but I have not received any answers to this yet.

What recommendations would you give to someone considering this product?

This server is unstoppable, it is too great to set back its progress, it is always innovating in its industry, it has been asking for service for a long time and many followers willing to use and test its offered products. also the speed is one of the best servers worldwide widely used. That is why I will always recommend using this or at least trying it and giving it the go-ahead, I also invite you to lose your fear of using new technologies and software like those from Amazon, they are always available and at low cost.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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