AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Abhishek M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Lots of options for each use case

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

other products doesn't provide such a wide range of options for using

What is your favorite aspect of this product?

good to use with multiple service integration

What do you dislike most about this product?

1. difficult to write custom run commands 2. patch manager doesn't notify for critical vuls

What recommendations would you give to someone considering this product?

1. write your own customized runbooks 2. never click on copy to new for running the same run command for other instances, it gives error as instances don't become healthy

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Includes Product Enhancements

Mahammad K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Excellent feature

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Easy integration

What is your favorite aspect of this product?

Connectivity with cloud resources

What do you dislike most about this product?

I don’t have any

What recommendations would you give to someone considering this product?

Free of cost service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Roxana S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"A fantastic Systems Manager."

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Through AWS System manager, we have been able to copy processes as part of the normal update process and it is very easy to copy the files and doesn't even require SSH access to the instances.

What is your favorite aspect of this product?

Coupled with the RunCommand to send common commands to multiple servers I have reduced hours of work to minutes.

What do you dislike most about this product?

It can be hard to debug issues at times.

What recommendations would you give to someone considering this product?

I highly recommend it. You do not have to go into each instance and deploy the configuration file. With one click you set up all instances.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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