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AWS Systems Manager

Composite Score

9.0 /10

CX Score

9.3 /10

82 Reviews Write a Review

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What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 86

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Capacity Management

Performance Monitoring Management

Application Release Automation

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Orchestration and Workflow Management

Vendor Capability Ratings

Average 85

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Systems Management

Score 8.8

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AWS Systems Manager Reviews

Carissa M.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

The Ultimate Tool for Cloud Control

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager is unique because it has a central dashboard that makes it easy to automate, monitor, and fix issues across AWS and hybrid setups.

What is your favorite aspect of this product?

I really like how the platform automates routine tasks, helping save time and avoid mistakes in managing cloud systems.

What do you dislike most about this product?

AWS Systems Manager relies on correctly setting up IAM roles, and if they’re not done right, it can cause access problems.

What recommendations would you give to someone considering this product?

If you’re thinking about using AWS Systems Manager, set up IAM roles properly, start with small tasks to understand its features, and use its automation tools to make your work easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Akaasieval E.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

great product

Likeliness to Recommend

6 /10

What differentiates AWS Systems Manager from other similar products?

flexibility

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

maintenamce

What recommendations would you give to someone considering this product?

you would love it

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Client's Interest First

Cons

Charges for Enhancements
Less Inspiring
Less Caring

Festus D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

EC2, RDS, Lambda, S3, CloudWatch, and other AWS services are all seamlessly integrated with AWS Systems Manager. Because of this extensive connectivity, users can leverage data and functionality from several AWS services to manage their whole infrastructure from a single interface, eliminating the need for complicated configurations or third-party applications.

What is your favorite aspect of this product?

Using runbooks and Automation workflows to automate common administrative processes, such patching, instance provisioning, and configuration compliance, is revolutionary for lowering the amount of manual intervention required. In addition to saving time, this also guarantees consistency in big environments and lowers human error.

What do you dislike most about this product?

Users unfamiliar with AWS services may find AWS Systems Manager daunting. Setting up features like Automation, Run Command, or State Manager might make the configuration process more complicated. The complexity is increased by the requirement to correctly integrate it with other services like EC2, S3, and IAM roles, which can be time-consuming and occasionally error-prone for novice users.

What recommendations would you give to someone considering this product?

Automation, configuration management, and operational efficiency throughout your infrastructure are the main goals of WS Systems Manager. This tool is very useful if your use case includes patching and updating resources, automating repetitive activities, or managing infrastructure. For a more specialized experience, you might want to look into other AWS technologies like AWS Glue, Redshift, or Athena if your primary focus is on data analytics or large-scale data processing.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Migration Migration of applications and workloads to cloud.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Carissa M.

The Ultimate Tool for Cloud Control

Likeliness to Recommend

Pros

Akaasieval E.

great product

Likeliness to Recommend

Pros

Cons

Festus D.

Easy to use

Likeliness to Recommend

Pros

Most Popular AWS Systems Manager Comparisons

Microsoft Azure Arc

Red Hat Openshift

Oracle Hybrid Cloud

Amazon Kinesis

ServiceNow Cloud Accelerate

VMware Aria Operations

1
Since last award

1
Since last award

Feature Ratings

Cloud Integration

Configuration Validation

Cloud Migration

Cloud Analytics and Reporting

Capacity Management

Performance Monitoring Management

Application Release Automation

Self Service Cloud Services

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Orchestration and Workflow Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training