AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.0 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

Filter By

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 86

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Capacity Management

87

Performance Monitoring Management

87

Application Release Automation

85

Self Service Cloud Services

85

Automatic Resource Scaling Elasticity

84

Cloud SLA Management Governance

84

Orchestration and Workflow Management

84

Vendor Capability Ratings

Average 85

Breadth of Features

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Ease of Implementation

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

82

AWS Systems Manager Reviews

Carissa M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The Ultimate Tool for Cloud Control

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager is unique because it has a central dashboard that makes it easy to automate, monitor, and fix issues across AWS and hybrid setups.

What is your favorite aspect of this product?

I really like how the platform automates routine tasks, helping save time and avoid mistakes in managing cloud systems.

What do you dislike most about this product?

AWS Systems Manager relies on correctly setting up IAM roles, and if they’re not done right, it can cause access problems.

What recommendations would you give to someone considering this product?

If you’re thinking about using AWS Systems Manager, set up IAM roles properly, start with small tasks to understand its features, and use its automation tools to make your work easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Akaasieval E.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

great product

Likeliness to Recommend

6 /10

What differentiates AWS Systems Manager from other similar products?

flexibility

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

maintenamce

What recommendations would you give to someone considering this product?

you would love it

Pros

  • Respectful
  • Client Friendly Policies
  • Acts with Integrity
  • Client's Interest First

Cons

  • Charges for Enhancements
  • Less Inspiring
  • Less Caring

Festus D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

EC2, RDS, Lambda, S3, CloudWatch, and other AWS services are all seamlessly integrated with AWS Systems Manager. Because of this extensive connectivity, users can leverage data and functionality from several AWS services to manage their whole infrastructure from a single interface, eliminating the need for complicated configurations or third-party applications.

What is your favorite aspect of this product?

Using runbooks and Automation workflows to automate common administrative processes, such patching, instance provisioning, and configuration compliance, is revolutionary for lowering the amount of manual intervention required. In addition to saving time, this also guarantees consistency in big environments and lowers human error.

What do you dislike most about this product?

Users unfamiliar with AWS services may find AWS Systems Manager daunting. Setting up features like Automation, Run Command, or State Manager might make the configuration process more complicated. The complexity is increased by the requirement to correctly integrate it with other services like EC2, S3, and IAM roles, which can be time-consuming and occasionally error-prone for novice users.

What recommendations would you give to someone considering this product?

Automation, configuration management, and operational efficiency throughout your infrastructure are the main goals of WS Systems Manager. This tool is very useful if your use case includes patching and updating resources, automating repetitive activities, or managing infrastructure. For a more specialized experience, you might want to look into other AWS technologies like AWS Glue, Redshift, or Athena if your primary focus is on data analytics or large-scale data processing.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Most Popular AWS Systems Manager Comparisons