AWS Systems Manager Logo
AWS Systems Manager Logo
Amazon

AWS Systems Manager

Composite Score
8.9 /10
CX Score
9.1 /10
Category
AWS Systems Manager
8.9 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 85

Storage Monitoring

91

Cloud Monitoring

89

Capacity Management

88

Patching Automation

87

Centralized Dashboard

87

Network Configuration Management

87

Network Mapping

86

Server Performance Monitoring

86

Access Rights Management

86

Applications Monitoring

85

Event Correlation & Management

85

Vendor Capability Ratings

Average 85

Quality of Features

89

Breadth of Features

89

Ease of Data Integration

87

Ease of Customization

87

Usability and Intuitiveness

87

Ease of Implementation

85

Availability and Quality of Training

84

Business Value Created

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

AWS Systems Manager Reviews

Vivek M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Systems Manager offers powerful automation capabilities through features like Run Command, Automation Documents, Maintenance Windows, and State Manager.

What is your favorite aspect of this product?

Provides tools to enforce security policies, manage access controls, and ensure compliance with industry standards

What do you dislike most about this product?

The depth and complexity of Systems Manager's features can overwhelm new users. With multiple capabilities (like Automation, State Manager, Run Command, and Patch Manager), it can be challenging to understand which feature suits a particular need, especially for teams just getting started

What recommendations would you give to someone considering this product?

Systems Manager offers a library of pre-built Automation Documents for common tasks. Use these documents as templates or starting points to avoid writing complex JSON/YAML configurations from scratch and to reduce the chance of errors.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Efficient Service

Susmita B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Parameter Store - It acts as a secure repository for configuration data and secrets management. It allows users to manage parameters hierarchically, enabling better organization and retrieval of sensitive information like passwords and database strings. This feature helps segregate code from configuration data, enhancing security practices. Incident Management - With features like OpsCenter and Incident Manager, AWS Systems Manager helps organizations manage operational incidents more effectively by providing a centralized location for tracking, investigating, and remediating issues. This is crucial for maintaining high service availability.

What is your favorite aspect of this product?

Automation Capabilities: The automation features are highly regarded for enabling users to automate routine tasks such as patch management, configuration changes, and operational workflows. This reduces manual effort and minimizes the risk of human error, enhancing overall operational efficiency Compliance and Patch Management: The ability to automate compliance checks and patch management is crucial for many organizations. Users find it beneficial to maintain compliance with security policies and ensure that systems are up-to-date with minimal manual intervention

What do you dislike most about this product?

AWS Systems Manager does not support third-party extensions, which can limit its flexibility and integration capabilities with other too People complaint about the lack of clarity in error messages. For instance, when the system fails to connect to a machine, it does not adequately explain the reason for the error, complicating troubleshooting efforts

What recommendations would you give to someone considering this product?

Before deploying in production, test your configurations in a staging environment. This helps identify potential issues without impacting live operations. Set up fine-grained access controls using AWS Identity and Access Management (IAM). Ensure only authorized users can access sensitive operations, and regularly review permissions Utilize AWS CloudTrail to monitor all API calls made through Systems Manager. This provides an audit trail that can help in troubleshooting and compliance verification

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yasin O.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Brilliantly Futuristic

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It's scalability while in it is amazingly smooth and easy to get by with exceptional customer support from both the vendor and the third party we acquired through.

What do you dislike most about this product?

Yet to find out. Do you know any secrets?

What recommendations would you give to someone considering this product?

Go for it. Thank me later ☺️

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

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