Avaya Cloud Office Logo
Avaya Cloud Office Logo
Avaya

Avaya Cloud Office

Composite Score
7.9 /10
CX Score
8.1 /10
Avaya Cloud Office
7.9 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Contact Center as a Service - Enterprise category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

91 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Caring
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 81

Call Recording

88

Skills Based Routing

84

Multi Channel Queue Management

83

Multi Channel Intake Integration

82

Call Scripting and Call Flow Management

80

Contact Center Analytics

80

Contact Center Compliance Management

80

Screen Prompts

79

Knowledge Management

79

Workforce Management

77

Ticket Management

76

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

84

Quality of Features

83

Vendor Support

82

Business Value Created

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of Implementation

79

Availability and Quality of Training

78

Avaya Cloud Office Reviews

Jonathan M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product with many features

Likeliness to Recommend

10 /10

What differentiates Avaya Cloud Office from other similar products?

The Avaya Experience Platform stands out for its ultimate focus on customer engagement, offering integrated AI-driven insights, seamless multichannel support, and advanced analytics.

What is your favorite aspect of this product?

One of the standout aspects of the Avaya Experience Platform is its AI-driven capabilities, particularly in automating routine tasks and providing real-time insights.

What do you dislike most about this product?

Initial setup and integration can be complex, requiring significant time and resources.

What recommendations would you give to someone considering this product?

focus on understanding your needs, leverage AI features, and ensure good training for your team. Request a demo to see how it fits your call center.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

neha g.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Avaya best for contact centre

Likeliness to Recommend

10 /10

What differentiates Avaya Cloud Office from other similar products?

Seamless interaction between voice videk messaging and social media

What is your favorite aspect of this product?

Omni channel support best

What do you dislike most about this product?

Integration is bit challenging without extensive technical resources

What recommendations would you give to someone considering this product?

Best one go ahead for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Fernanda S.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

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