What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
91 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Respectful
- Caring
- Client Friendly Policies
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Skills Based Routing
Multi Channel Queue Management
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Contact Center Analytics
Contact Center Compliance Management
Screen Prompts
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Also Featured in...
Avaya Cloud Office Reviews
Jonathan M.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Sep 2024
Fantastic product with many features
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
The Avaya Experience Platform stands out for its ultimate focus on customer engagement, offering integrated AI-driven insights, seamless multichannel support, and advanced analytics.
What is your favorite aspect of this product?
One of the standout aspects of the Avaya Experience Platform is its AI-driven capabilities, particularly in automating routine tasks and providing real-time insights.
What do you dislike most about this product?
Initial setup and integration can be complex, requiring significant time and resources.
What recommendations would you give to someone considering this product?
focus on understanding your needs, leverage AI features, and ensure good training for your team. Request a demo to see how it fits your call center.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
neha g.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2024
Avaya best for contact centre
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Seamless interaction between voice videk messaging and social media
What is your favorite aspect of this product?
Omni channel support best
What do you dislike most about this product?
Integration is bit challenging without extensive technical resources
What recommendations would you give to someone considering this product?
Best one go ahead for it
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Fernanda S.
- Role: Finance
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2024
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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