Contact Center as a Service - Enterprise
Top Avaya Cloud Office Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

8.5

Composite
Score

+90

Emotional
Footprint

68

Reviews

Best Alternatives and Competitors to Avaya Cloud Office

Compare how Avaya Cloud Office stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Ujet

UJET CCaaS

8.5

Composite
Score

+96

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Avaya Cloud Office, UJET CCaaS is:

Easier to Implement

More Efficient

Better at Training

Easier to Use

Better at Support

More Innovative

NICE Ltd

NICE CXone

8.4

Composite
Score

+87

Emotional
Footprint

74

Reviews

Reviews Say

Compared to Avaya Cloud Office, NICE CXone is:

Less Inspiring

Less Reliable

Less Respectful

Less Caring

Less Innovative

Worse at Support

8x8

Experience Communications Platform

8.2

Composite
Score

+90

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Avaya Cloud Office, Experience Communications Platform is:

Easier to Implement

More Efficient

More Reliable

Worse at Integrating

Less Transparent

Worse at Support

Cisco Systems

Webex Contact Center

8.0

Composite
Score

+88

Emotional
Footprint

147

Reviews

Reviews Say

Compared to Avaya Cloud Office, Webex Contact Center is:

Less Transparent

Less Inspiring

Harder to Use

Less Respectful

Less Caring

Worse at Support

Five9

Five9 Intelligent CX Platform

8.0

Composite
Score

+87

Emotional
Footprint

66

Reviews

Reviews Say

Compared to Avaya Cloud Office, Five9 Intelligent CX Platform is:

Less Inspiring

Less Caring

Worse at Support

Worse at Integrating

Harder to Use

Less Innovative

Zendesk

Zendesk Talk

7.7

Composite
Score

+83

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Avaya Cloud Office, Zendesk Talk is:

Less Innovative

Less Caring

Worse at Support

Harder to Use

Worse at Integrating

Less Reliable

Genesys

Genesys Cloud CX

7.6

Composite
Score

+84

Emotional
Footprint

79

Reviews

Reviews Say

Compared to Avaya Cloud Office, Genesys Cloud CX is:

Less Caring

Worse at Support

Worse at Integrating

Less Inspiring

Less Respectful

Harder to Use

Talkdesk, Inc

Talkdesk CX Cloud

7.1

Composite
Score

+81

Emotional
Footprint

41

Reviews

Reviews Say

Compared to Avaya Cloud Office, Talkdesk CX Cloud is:

Less Innovative

Less Caring

Less Transparent

Less Reliable

Worse at Support

Less Inspiring

Most Popular Avaya Cloud Office Comparisons