Contact Center as a Service - Enterprise
Top Avaya Cloud Office Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

7.9

Composite
Score

+87

Emotional
Footprint

55

Reviews

Best Alternatives and Competitors to Avaya Cloud Office

Compare how Avaya Cloud Office stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Genesys

Genesys Cloud CX

8.4

Composite
Score

+82

Emotional
Footprint

75

Reviews

Reviews Say

Compared to Avaya Cloud Office, Genesys Cloud CX is:

Less Caring

Worse at Support

Harder to Use

Less Inspiring

Less Innovative

Less Respectful

Five9

Five9 Intelligent Cloud Contact Center

8.3

Composite
Score

+87

Emotional
Footprint

60

Reviews

Reviews Say

Compared to Avaya Cloud Office, Five9 Intelligent Cloud Contact Center is:

More Reliable

Easier to Implement

Easier to Customize

Less Inspiring

Less Caring

Harder to Use

NICE Ltd

NICE CXone

8.0

Composite
Score

+83

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Avaya Cloud Office, NICE CXone is:

Easier to Implement

Less Reliable

Less Caring

Less Inspiring

Less Innovative

Worse at Support

Cisco Systems

Webex Contact Center

8.0

Composite
Score

+87

Emotional
Footprint

143

Reviews

Reviews Say

Compared to Avaya Cloud Office, Webex Contact Center is:

More Efficient

Easier to Implement

Less Transparent

Less Inspiring

Less Respectful

Harder to Use

Talkdesk, Inc

Talkdesk CX Cloud

7.1

Composite
Score

+81

Emotional
Footprint

39

Reviews

Reviews Say

Compared to Avaya Cloud Office, Talkdesk CX Cloud is:

Better at Integrating

Better at Training

Less Innovative

Less Caring

Less Transparent

Worse at Support

Zendesk

Zendesk Talk

7.0

Composite
Score

+75

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Avaya Cloud Office, Zendesk Talk is:

Less Innovative

Less Caring

Less Reliable

Worse at Support

Less Inspiring

Harder to Use

Most Popular Avaya Cloud Office Comparisons