Top Avaya Cloud Office Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Skills Based Routing | Call Recording | Contact Center Compliance Management | Ticket Management
8.5
Composite
Score
+90
Emotional
Footprint
68
Reviews
Best Alternatives and Competitors to Avaya Cloud Office
Compare how Avaya Cloud Office stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
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Ujet
UJET CCaaS
8.5
Composite
Score
+96
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Avaya Cloud Office, UJET CCaaS is:
Easier to Implement
More Efficient
Better at Training
Easier to Use
Better at Support
More Innovative
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
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NICE Ltd
NICE CXone
8.4
Composite
Score
+87
Emotional
Footprint
74
Reviews
Reviews Say
Compared to Avaya Cloud Office, NICE CXone is:
Less Inspiring
Less Reliable
Less Respectful
Less Caring
Less Innovative
Worse at Support
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.

8x8
Experience Communications Platform
8.2
Composite
Score
+90
Emotional
Footprint
34
Reviews
Reviews Say
Compared to Avaya Cloud Office, Experience Communications Platform is:
Easier to Implement
More Efficient
More Reliable
Worse at Integrating
Less Transparent
Worse at Support
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.

Cisco Systems
Webex Contact Center
8.0
Composite
Score
+88
Emotional
Footprint
147
Reviews
Reviews Say
Compared to Avaya Cloud Office, Webex Contact Center is:
Less Transparent
Less Inspiring
Harder to Use
Less Respectful
Less Caring
Worse at Support
Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.

Five9
Five9 Intelligent CX Platform
8.0
Composite
Score
+87
Emotional
Footprint
66
Reviews
Reviews Say
Compared to Avaya Cloud Office, Five9 Intelligent CX Platform is:
Less Inspiring
Less Caring
Worse at Support
Worse at Integrating
Harder to Use
Less Innovative
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Zendesk
Zendesk Talk
7.7
Composite
Score
+83
Emotional
Footprint
34
Reviews
Reviews Say
Compared to Avaya Cloud Office, Zendesk Talk is:
Less Innovative
Less Caring
Worse at Support
Harder to Use
Worse at Integrating
Less Reliable
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.

Genesys
Genesys Cloud CX
7.6
Composite
Score
+84
Emotional
Footprint
79
Reviews
Reviews Say
Compared to Avaya Cloud Office, Genesys Cloud CX is:
Less Caring
Worse at Support
Worse at Integrating
Less Inspiring
Less Respectful
Harder to Use
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

Talkdesk, Inc
Talkdesk CX Cloud
7.1
Composite
Score
+81
Emotional
Footprint
41
Reviews
Reviews Say
Compared to Avaya Cloud Office, Talkdesk CX Cloud is:
Less Innovative
Less Caring
Less Transparent
Less Reliable
Worse at Support
Less Inspiring
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
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