Avaya Cloud Office Logo
Avaya Cloud Office Logo
Avaya

Avaya Cloud Office

Composite Score
7.9 /10
CX Score
8.1 /10
Avaya Cloud Office
7.9 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Contact Center as a Service - Enterprise category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Caring
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 81

Call Recording

88

Skills Based Routing

84

Multi Channel Queue Management

83

Multi Channel Intake Integration

82

Call Scripting and Call Flow Management

80

Contact Center Analytics

80

Contact Center Compliance Management

80

Screen Prompts

79

Knowledge Management

79

Workforce Management

77

Ticket Management

76

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

84

Quality of Features

83

Vendor Support

82

Business Value Created

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of Implementation

79

Availability and Quality of Training

78

Avaya Cloud Office Reviews

Christina H.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2020

Compatible functionality, easy to use with compute

Likeliness to Recommend

10 /10

What differentiates Avaya Cloud Office from other similar products?

Application used on computer

What is your favorite aspect of this product?

Variety of functions to use while on phone usage

What do you dislike most about this product?

It isn’t compatible with every type of headset.

What recommendations would you give to someone considering this product?

To list which headsets is compatible

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca B.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Does the job..not spectacular.

Likeliness to Recommend

7 /10

What differentiates Avaya Cloud Office from other similar products?

None. Seems similar to others

What is your favorite aspect of this product?

It's a tool, don't have a favorite feature, quite unremarkable

What do you dislike most about this product?

Transfer procedure can be cumbersome when trying to release line

What recommendations would you give to someone considering this product?

See if something else is available

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Respectful

Cons

  • Less Reliable
  • Less Productive
  • Less Effective Service
  • Role: Finance
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Cost effective and user friendly

Likeliness to Recommend

8 /10

Pros

  • Appreciates Incumbent Status
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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