What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
92 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Respectful
- Caring
- Client Friendly Policies
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Skills Based Routing
Multi Channel Queue Management
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Contact Center Analytics
Contact Center Compliance Management
Screen Prompts
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Also Featured in...
Avaya Cloud Office Reviews
Christina H.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2020
Compatible functionality, easy to use with compute
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Application used on computer
What is your favorite aspect of this product?
Variety of functions to use while on phone usage
What do you dislike most about this product?
It isn’t compatible with every type of headset.
What recommendations would you give to someone considering this product?
To list which headsets is compatible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Bianca B.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2020
Does the job..not spectacular.
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
None. Seems similar to others
What is your favorite aspect of this product?
It's a tool, don't have a favorite feature, quite unremarkable
What do you dislike most about this product?
Transfer procedure can be cumbersome when trying to release line
What recommendations would you give to someone considering this product?
See if something else is available
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Cons
- Less Reliable
- Less Productive
- Less Effective Service
Please tell us why you think this review should be flagged.
- Role: Finance
- Industry: Finance
- Involvement: Initial Implementation
Submitted Mar 2020
Cost effective and user friendly
Likeliness to Recommend
Pros
- Appreciates Incumbent Status
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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