Athenahealth

athenaClinicals

Composite Score

5.5 /10

CX Score

5.2 /10

21 Reviews Write a Review

Claim Software

What is athenaClinicals?

Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.

Company Details

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athenaClinicals Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on athenaClinicals.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

87 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+41 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love athenaClinicals?

6% Negative

23% Neutral

71% Positive

Pros

Acts with Integrity
Respectful
Generous Negotitation
Security Protects

Cons

Under Delivered
Wastes Time
Inhibits Innovation

Feature Ratings

Average 66

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Lab Integration

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

E-Prescribing

Vendor Capability Ratings

Average 65

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Breadth of Features

athenaClinicals Reviews

Himanshu S.

Role: Sales Marketing
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2021

Easy to learn but more features needed

Likeliness to Recommend

6 /10

What differentiates athenaClinicals from other similar products?

Onboarding process is relatively easier as compared to other EHRs

What is your favorite aspect of this product?

Early hands on use of the software is smooth.

What do you dislike most about this product?

Various settings options can use more filters.

What recommendations would you give to someone considering this product?

Include more features in terms of user experience. Use more filters.

Pros

Caring
Transparent
Efficient Service
Inspires Innovation

Cons

Vendor's Interest First
Inhibits Innovation
Vendor Friendly Policies

Kris K.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use, but not entirely intuitive.

Likeliness to Recommend

6 /10

What differentiates athenaClinicals from other similar products?

Lack of report features could be improved

What is your favorite aspect of this product?

Drop down menu

What do you dislike most about this product?

Too many clicks to get to menu

What recommendations would you give to someone considering this product?

Learn if old records will be integrated into new system

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Cons

Less Productive
Less Efficient Service
Inhibits Innovation

Otar B.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Intuitive, but relatively slow to load data

Likeliness to Recommend

7 /10

What differentiates athenaClinicals from other similar products?

Intuitive interface and multitasking

What is your favorite aspect of this product?

You quickly get used to working with this program

What do you dislike most about this product?

Often long data loading

What recommendations would you give to someone considering this product?

You need a stable network connection for everything to work stably

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

athenaClinicals

What is athenaClinicals?

Company Details

Need Assistance?

athenaClinicals Ratings

79 Likeliness to Recommend

87 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+41 Net Emotional Footprint

How much do users love athenaClinicals?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Billing Includes invoice management, time capture, and expense tracking.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Appointment Management Includes appointment reminders, requests, and scheduling.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

athenaClinicals Reviews

Himanshu S.

Easy to learn but more features needed

Likeliness to Recommend

Pros

Cons

Kris K.

Easy to use, but not entirely intuitive.

Likeliness to Recommend

Pros

Cons

Otar B.

Intuitive, but relatively slow to load data

Likeliness to Recommend

Pros

Feature Ratings

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Lab Integration

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

E-Prescribing

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Breadth of Features