Athenahealth

athenaClinicals

Composite Score

5.9 /10

CX Score

5.9 /10

25 Reviews Write a Review

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What is athenaClinicals?

Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.

Company Details

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athenaClinicals Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on athenaClinicals.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

80 Plan to Renew

66 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 49%
Negotiation and Contract:: 59%
Conflict Resolution:: 66%
Strategy & Innovation:: 35%
Service Experience:: 48%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+52 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love athenaClinicals?

14% Negative

14% Neutral

72% Positive

Pros

Acts with Integrity
Generous Negotitation
Altruistic
Respectful

Cons

Leverages Incumbent Status
Wastes Time
Inhibits Innovation

Feature Ratings

Average 65

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

Lab Integration

E-Prescribing

Vendor Capability Ratings

Average 63

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features

athenaClinicals Reviews

ALI S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

User-friendly, but interface can be tricky.

Likeliness to Recommend

7 /10

What differentiates athenaClinicals from other similar products?

Athena Clinicals offers a user-friendly, cloud-based EHR system with options of templates and seamless integration. It streamlines workflows and provides real-time data access, making it a top choice for healthcare practices seeking a reliable, scalable solution.

What is your favorite aspect of this product?

My favorite part of Athena Clinicals is its easy-to-use, cloud-based system that lets you access patient data quickly. It’s customizable, making it perfect for different practices, and helps save time with its smooth workflow and integration with other systems.

What do you dislike most about this product?

In medical billing, Athena Clinicals can be a bit tricky to use at first. The billing process is sometimes complicated, and new users might need extra training to get comfortable with it.

What recommendations would you give to someone considering this product?

I recommend to take some time to learn its features and get proper training first, especially for medical billing. The system is powerful and user-friendly once you get the hang of it, so be patient and explore its customization options to fit your practice’s needs.

Pros

Unique Features
Security Protects
Trustworthy
Client Friendly Policies

Cons

Wastes Time

Maha B.

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Needs More Innovation

Likeliness to Recommend

4 /10

What differentiates athenaClinicals from other similar products?

There is no differentiation factor, it has all the same features any other EMR system does.

What is your favorite aspect of this product?

I do not have a favorite aspect of this product

What do you dislike most about this product?

Navigation is very hard for this software and generally just slow when I am trying to complete multiple things at once.

What recommendations would you give to someone considering this product?

Probably choose another EMR software.

Pros

Reliable
Enables Productivity
Unique Features
Respectful

Cons

Slower Product Innovation
Charges for Enhancements
Leverages Incumbent Status

Sílveri C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Cheap but comes with a price

Likeliness to Recommend

10 /10

What differentiates athenaClinicals from other similar products?

It’s better for the patient but difficult for the client or end user.

What is your favorite aspect of this product?

Its meat costly compared to other products.

What do you dislike most about this product?

It’s extremely laggy and crashes often. It also takes a significant amount of time to fully implement which requires a lot of patience.

What recommendations would you give to someone considering this product?

If you need something cheap purchase this temporarily but I do not recommend for the long term.

Pros

Acts with Integrity
Client's Interest First
Performance Enhancing
Unique Features

Cons

Less Reliable
Less Efficient Service
Less Transparent

athenaClinicals

What is athenaClinicals?

Company Details

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athenaClinicals Ratings

75 Likeliness to Recommend

80 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+52 Net Emotional Footprint

How much do users love athenaClinicals?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Billing Includes invoice management, time capture, and expense tracking.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Appointment Management Includes appointment reminders, requests, and scheduling.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

athenaClinicals Reviews

ALI S.

User-friendly, but interface can be tricky.

Likeliness to Recommend

Pros

Cons

Maha B.

Needs More Innovation

Likeliness to Recommend

Pros

Cons

Sílveri C.

Cheap but comes with a price

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

Lab Integration

E-Prescribing

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features