Atera Customer Reviews 2024

Atera

Composite Score

8.1 /10

CX Score

8.7 /10

35 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

7% Neutral

93% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 79

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Process Automation

Real User Monitoring

Remote Control

Endpoint Backup

Patch Management

Support for IoT Devices

Ransomware Recovery and Removal

Network Management

Vendor Capability Ratings

Average 83

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Patch Management

Score 8.3

View Atera in this category (opens in a new tab)

Atera Reviews

Role: Operations
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

User friendly and service availability

Likeliness to Recommend

6 /10

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy and intuitive to use

Likeliness to Recommend

7 /10

Pros

Client's Interest First
Friendly Negotiation
Reliable
Enables Productivity

Zachary F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

A great way to manage and monitor your devices.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Simple system with unlimited machines and great support to monitor and manage your devices.

What is your favorite aspect of this product?

The remote access which is easy to setup and use to help fix problems quicker.

What do you dislike most about this product?

Lack of mobile device management.

What recommendations would you give to someone considering this product?

Do the trial and make sure your happy with what Atera does.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Atera

What is Atera?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Atera Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Patch Management

Atera Reviews

User friendly and service availability

Likeliness to Recommend

Pros

Easy and intuitive to use

Likeliness to Recommend

Pros

Zachary F.

A great way to manage and monitor your devices.

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Process Automation

Real User Monitoring

Remote Control

Endpoint Backup

Patch Management

Support for IoT Devices

Ransomware Recovery and Removal

Network Management

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration