Atera Customer Reviews 2024

Atera

Composite Score

8.3 /10

CX Score

8.4 /10

13 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

8% Negative

0% Neutral

92% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Notifications

Automation

Deployment

Management Console

Approval Process

Testing

Validation

Third Party Application Patching

Assessment

Scheduling

Reporting

Vendor Capability Ratings

Average 88

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 8.1

View Atera in this category (opens in a new tab)

Atera Reviews

Isha K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy Remote Monitoring Management

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

In comparison to other similar products, Atera's comprehensive strategy that seamlessly integrates PSA, RMM and remote support features. By streamlining the need for multiple tools and streamlining workflows, this unified platforms simplifies IT operations. Atera's competitive advantage is further enhanced by its user-friendly interface and strong automation capabilities.

What is your favorite aspect of this product?

Atera's robust remote control functionality is my favourite features. It greatly reduces downtime and boosts overall efficiency by enabling me to quickly troubleshoot and fix problems remotely. The user friendly interface and the capabilities to access and control devices from any location amke remote support simple.

What do you dislike most about this product?

Even though Atera is an effective tool, there are still some things it could do better . More customisation options would be beneficial because the reporting capabilities can occasionally be little limited. Even though the mobile apps works it could be improved with more sophisticated features like script execution and remote control.

What recommendations would you give to someone considering this product?

Atera is a great options if looking for Complete IT management solutions that streamlines processes and increase productivity. Both small business and IT professionals can use it because of its user friendly interface and all in one approach. It's best to carefully assess unique requirements and take into account aspects like costs , scalability and the degree of support needed before making a choice.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Marc B.

Role: C-Level
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Feature filled solution maximizing ROI.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Atera stands out from its competitors due to its unique features, pricing models which includes unlimited devices per technician, as well as its intuitive interface and robust automation capabilities. Additionally, Atera offers exceptional customer support and a community-driven approach, setting it apart from other similar platforms in the market.

What is your favorite aspect of this product?

Atera allow our technicians to assist users via remotely access to troubleshoot devices, as well as automate patch deployment and updates to ensure system security and stability.

What do you dislike most about this product?

There are no dislikes at this time for the Atera product.

What recommendations would you give to someone considering this product?

Atera's intuitive interface, automation capabilities, and exceptional customer support make it an ideal option for businesses looking to streamline their IT operations effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

A good RMM platform with good dashboard

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

Per Technician billing rather than per device billing

What is your favorite aspect of this product?

All dashboards under one roof

What do you dislike most about this product?

Dashboard with all the alerts and reports

What recommendations would you give to someone considering this product?

Get the license which has anydesk as RMM

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Atera

What is Atera?

Company Details

Need Assistance?

Atera Ratings

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications Alerts on the availability of patches.

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Management Console A single console that allows the management of the entire patch management process​.

Approval Process Ability to provide approval for the release and deployment of patches​.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Atera Reviews

Isha K.

Easy Remote Monitoring Management

Likeliness to Recommend

Pros

Marc B.

Feature filled solution maximizing ROI.

Likeliness to Recommend

Pros

Abhishek K.

A good RMM platform with good dashboard

Likeliness to Recommend

Pros

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Feature Ratings

Notifications

Automation

Deployment

Management Console

Approval Process

Testing

Validation

Third Party Application Patching

Assessment

Scheduling

Reporting

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization