Atera Customer Reviews 2024

Atera

Composite Score

8.1 /10

CX Score

8.6 /10

33 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

8% Neutral

92% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 79

Discovery

Patch Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Real User Monitoring

Remote Control

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Network Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Patch Management

Score 8.3

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Atera Reviews

Amanda P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Fabulous product for remote monitoring

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Atera is a fabulous product for remote monitoring. Its features, its modern interface, its deeper integration with apps, and its all loving factors contribute to making it distinct in the marketplace. Particularly the reports that I can build for my private use and for clients are without a doubt honestly remarkable and the reviews can be without problems customized.

What is your favorite aspect of this product?

The natural simplicity of monitoring structures and network devices too deeply and making first-rate reports, discovering problems too rapidly is what I find really adorable. The Atera Chat Technical help is super and every time I hit their portal they replied to me too promptly and solved my issues. They really do attempt to make their product more potent and add points and cast off bugs.

What do you dislike most about this product?

What I found to be an extensively difficult section always is clarifying a far-flung consumer how to deploy Atera. I did not appreciate the incorporated backup program, it received steeply-priced very rapidly. Overall it works first-rate but sometimes after bulk installation, it feels a little buggy.

What recommendations would you give to someone considering this product?

Without a doubt, the Atera network monitoring system is gorgeous. I have not ever speculated that remote monitoring can end up so simple but this smart tool did this, the whole lot is handy, enough to do in particular if you have been doing things the difficult way up until.

Pros

Continually Improving Product
Reliable
Effective Service
Caring

Muhammad Abdullah F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Cost effective RMM

Likeliness to Recommend

6 /10

What differentiates Atera from other similar products?

It has everything in its Web app

What is your favorite aspect of this product?

Ease of deployment and troubleshooting

What do you dislike most about this product?

Issues with product, agent dies randomly sometimes in the past when I used it

What recommendations would you give to someone considering this product?

There are better options out there

Pros

Efficient Service
Effective Service
Caring
Respectful

Sanjeet A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

A lot of features in one solution

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

I can manage the inventory of all my customers efficiently, The tool has already saved our lives on a server where our technician had reset an administrator password by mistake. Thanks to ATERA we were able to save the admin account with a cmd reset.

What is your favorite aspect of this product?

The power of the software means that it is possible to manage almost all of our customers' equipment from A to Z, from the simple network equipment to be monitored to the PC/Server to be managed.

What do you dislike most about this product?

The integration of the antivirus and the backup solution is unfortunately done on independent consoles. It would be nice to have everything on one console. And I have the impression that the price has increased a lot lately, which is a pity but can be understood because the solution was sold cheap but now it's really a pity.

What recommendations would you give to someone considering this product?

To look at the possible integrations that could bring a benefit to the business, for my part it was the integrations with other tools (such as scalepad, itglue, office365)

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Atera

What is Atera?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Atera Ratings

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Discovery Automated discovery and identification of devices and associated applications on the network.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Patch Management

Atera Reviews

Amanda P.

Fabulous product for remote monitoring

Likeliness to Recommend

Pros

Muhammad Abdullah F.

Cost effective RMM

Likeliness to Recommend

Pros

Sanjeet A.

A lot of features in one solution

Likeliness to Recommend

Pros

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Feature Ratings

Discovery

Patch Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Real User Monitoring

Remote Control

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Network Management

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration