Atera Customer Reviews 2024

Atera

Composite Score

8.1 /10

CX Score

8.6 /10

33 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

8% Neutral

92% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 79

Discovery

Patch Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Real User Monitoring

Remote Control

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Network Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Patch Management

Score 8.3

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Atera Reviews

Michael D. C.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Atera is my kung-fu, and it is strong.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

With Atera, you pay for one seat for the IT admin, not for every endpoint user or device. Deploy the agent to every device in your company, whether you have 5 or 500. Other solutions charge in tiers depending on scope, or per endpoint. Atera's users contribute to a library of scripts, and you can run, copy, modify, or write your own to help automate processes. Create your own custom reports including the custom fields you create. The more I use Atera, the more I customize it to my own unique preferences.

What is your favorite aspect of this product?

Atera gives me peace of mind knowing I can access laptops, desktops, servers, PC or Mac flavors. I have devices deployed across half the continental U.S. I can monitor, maintain and manage them from my desk in my home office. I can even manage many functions on the go with the app on my iPhone.

What do you dislike most about this product?

Atera's development is always moving forward, and they listen to their community of users. I know they are already working on it, but I would love for them to add MDM to their arsenal. I currently use an MDM solution I am not enamored with, and would love to bring that functionality within Atera.

What recommendations would you give to someone considering this product?

Once you begin using Atera, you will wonder why you waited so long to do so. Atera allows you to create custom fields, I definitely suggest using those to help document your infrastructure. Some fields I've added are year device was obtained, hardware or software issues, previous users, and deployment location.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NILESH K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

all in one IT solution

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Much better UI Experience, Easy to manage, Automate Patch Updating

What is your favorite aspect of this product?

Patch Managements System, Secure Remote Environment

What do you dislike most about this product?

Didnt Find any dislike about the product

What recommendations would you give to someone considering this product?

easy to use, easy to integrate, easy to maintain

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

Piero O.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Very good MSP solution, perfect Licensing Model

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Atera has a good set of features, very useful to an MSP like us. Our helpdesk team, highly rely on ticketing and remote access feature. Maintenance team use update and automation features. Some feature still needs to be fully developed, but Atera's team delivers new release on a regular basis, so we can

What is your favorite aspect of this product?

Atera can be integrated with teamviewer and other products, to build a feature rich environment to work with, When we made the software selection, five ears ago, the feature that drove our choice, was the licensing model. Atera is licenced on a per technician basis, not on a per endpoint basis, so we can use all the feature to manage all servers, pc, devices of all our customers.

What do you dislike most about this product?

API doesn't expose a full set of data, so we can't fully integrate it with our ERP.

What recommendations would you give to someone considering this product?

Use group policy or Intune to distribute the agent to all PC and servers.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Atera

What is Atera?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Atera Ratings

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Discovery Automated discovery and identification of devices and associated applications on the network.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Patch Management

Atera Reviews

Michael D. C.

Atera is my kung-fu, and it is strong.

Likeliness to Recommend

Pros

NILESH K.

all in one IT solution

Likeliness to Recommend

Pros

Piero O.

Very good MSP solution, perfect Licensing Model

Likeliness to Recommend

Pros

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Feature Ratings

Discovery

Patch Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Real User Monitoring

Remote Control

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Network Management

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration