Atera Customer Reviews 2025 | SoftwareReviews

Atera

Composite Score

6.9 /10

CX Score

7.3 /10

8 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 73%
Conflict Resolution:: 89%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

27% Neutral

73% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 75

Auditability

Security

Business Process Analysis (BPA)

Resource Management

Reporting

Project Management

Team Collaboration

Expense Detail Tracking

Mobile Access

Knowledgebase

Billing

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Also Featured in...

Patch Management

Score 8.1

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Remote Monitoring and Management

Score 7.9

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Atera Reviews

Igor K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Easy to implement

What is your favorite aspect of this product?

Automation and AI

What do you dislike most about this product?

Remote connection

What recommendations would you give to someone considering this product?

None. It's easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Angie B.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Atera is a powerful tool.

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

They use Chocolatey to perform remote installations, so it would be great if these were added to the library at a quicker clip. I have to open support tickets for some of the more esoteric installers, so it would be great if these were added at a quicker clip.

What is your favorite aspect of this product?

The dashboard layout is nice and simple to use, and it provides useful status updates on the devices. Simple click-through to important items It’s good to have detailed device information because it makes it simple to take the necessary actions. Automations are simple to set up and schedule, and they produce excellent reports when they are executed as planned. Remote user setup is simple, and installation is quick and easy.

What do you dislike most about this product?

No obvious drawbacks; however, occasionally it assumes I’m a separate person because I log in from my desktop, laptop, and iPad and suggests I purchase an additional license for a different user. Small annoyance There is nothing I dislike about my job, which requires me to manage roughly 200 machines.

What recommendations would you give to someone considering this product?

Everything is made simple by Atera, including remote assistance, bulk installations, bulk scripting, reporting, and windows updates, especially if you have previously done things the difficult way. You can run reports to determine your priorities, push Windows updates with a few clicks, report on the status of everything, execute scripts across your entire organization, and even conduct installs across your entire organization with only a little trouble.

Pros

Respectful
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First

Muhammad Abdullah F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Cost effective RMM

Likeliness to Recommend

6 /10

What differentiates Atera from other similar products?

It has everything in its Web app

What is your favorite aspect of this product?

Ease of deployment and troubleshooting

What do you dislike most about this product?

Issues with product, agent dies randomly sometimes in the past when I used it

What recommendations would you give to someone considering this product?

There are better options out there

Pros

Efficient Service
Effective Service
Caring
Respectful

Atera

What is Atera?

Company Details

Book a Free Demo Today!

Atera Ratings

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Atera?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auditability All changes to contracts are fully audit-trailed to improve controls

Security Permits customers to use their identity provider of choice to manage their sign on

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Reporting Straightforward data storage with ability to create any reports easily.

Project Management Plan all resources needed to execute projects

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Patch Management

Remote Monitoring and Management

Atera Reviews

Igor K.

Good product

Likeliness to Recommend

Pros

Angie B.

Atera is a powerful tool.

Likeliness to Recommend

Pros

Cons

Muhammad Abdullah F.

Cost effective RMM

Likeliness to Recommend

Pros

Feature Ratings

Auditability

Security

Business Process Analysis (BPA)

Resource Management

Reporting

Project Management

Team Collaboration

Expense Detail Tracking

Mobile Access

Knowledgebase

Billing

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement