Atera Customer Reviews 2024

Atera

Composite Score

8.3 /10

CX Score

8.4 /10

13 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

8% Negative

0% Neutral

92% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Notifications

Automation

Deployment

Management Console

Approval Process

Testing

Validation

Third Party Application Patching

Assessment

Scheduling

Reporting

Vendor Capability Ratings

Average 88

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 8.1

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Atera Reviews

Wesley B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, implement and get rolling.

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

The cost is attractive and easy to implement.

What is your favorite aspect of this product?

The device monitoring and ease of remote functionality.

What do you dislike most about this product?

Not being able to import assets manually.

What recommendations would you give to someone considering this product?

If you need an all in one remote solution, this is it!

Pros

Performance Enhancing
Unique Features
Respectful
Fair

Quinten S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic and easy to use helpdesk management

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Atera seems to have put together an all in one helpdesk and asset management tool that's very straightforward to use.

What is your favorite aspect of this product?

I love the ability to assign agents to our company managed pc's, which allows us to easily remotely access them when needed.

What do you dislike most about this product?

The reporting tool could use some work, but the technical support and products teams are usually willing to hear suggestions.

What recommendations would you give to someone considering this product?

If someone wanted an all in one helpdesk management software solution that includes asset management and easy remote access, Atera would be the software of choice.

Pros

Reliable
Enables Productivity
Effective Service
Inspires Innovation

Henrique T.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Very quick and easy to implement

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Billing per technician is a big difference. As well as allowing you to add an unlimited number of devices at no additional cost.

What is your favorite aspect of this product?

Ease of using and configuring features.

What do you dislike most about this product?

No representation in Brazil. Paying in dollars generates more fees and taxes for us.

What recommendations would you give to someone considering this product?

We have already used other solutions for MSPs, but after migrating to Atera we achieved great growth in our company, more productivity, control and reduced costs. With Atera we have many tools and solutions that do not generate additional costs. It's a complete solution for MSPs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Atera

What is Atera?

Company Details

Need Assistance?

Atera Ratings

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications Alerts on the availability of patches.

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Management Console A single console that allows the management of the entire patch management process​.

Approval Process Ability to provide approval for the release and deployment of patches​.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Atera Reviews

Wesley B.

Easy to use, implement and get rolling.

Likeliness to Recommend

Pros

Quinten S.

Fantastic and easy to use helpdesk management

Likeliness to Recommend

Pros

Henrique T.

Very quick and easy to implement

Likeliness to Recommend

Pros

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Feature Ratings

Notifications

Automation

Deployment

Management Console

Approval Process

Testing

Validation

Third Party Application Patching

Assessment

Scheduling

Reporting

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization