Asana Customer Reviews 2024

Asana

Composite Score

9.0 /10

CX Score

9.2 /10

841 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

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Task Management

Score 9.1

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Objectives and Key Results

Score 8.8

View Asana in this category (opens in a new tab)

Asana Reviews

Jishnu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Highly Efficient, Yet Lacking

Likeliness to Recommend

7 /10

What differentiates Asana from other similar products?

Asana stands out in the project management software market primarily due to its exceptional focus on user interface and experience, making it one of the most intuitive and visually appealing tools available. Its unique approach to task organization, which employs a combination of lists, boards, and timelines, offers a versatile structure that caters to various project management styles and preferences.

What is your favorite aspect of this product?

My favorite aspect of Asana is its intuitive and user-friendly interface, which simplifies project management and enhances productivity. The visual clarity in task organization, combined with the flexibility of switching between list, board, and timeline views, makes it easy to track project progress and manage tasks effectively.

What do you dislike most about this product?

While it excels in general task management and team collaboration, Asana can sometimes fall short in providing advanced features for resource management, risk assessment, and detailed project planning that are necessary for larger, more complex projects.

What recommendations would you give to someone considering this product?

Take a look at all the options out there, and this could be the one for you.

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Rituja N.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

valuable tool for managing tasks and projects

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

A key advantage in my opinion is its free version, which offers unlimited tasks, projects, messages, and storage, making it suitable for individuals and small teams. Additionally, Asana also provides a user-friendly interface with various views such as list, board, and calendar, as well as time tracking and integration with third-party services

What is your favorite aspect of this product?

My favorite aspect of Asana is the ability to create custom fields, which, combined with advanced search, offers numerous possibilities for tracking and reporting

What do you dislike most about this product?

The aspect that i dislike about Asana is that the user experience can be overwhelming.

What recommendations would you give to someone considering this product?

I would recommend users to take advantage of Asana's customizable dashboards and activity feed to stay organized and focused on your personal tasks and project and Utilize Asana's focus mode and individual task lists to maintain clarity and concentration on specific tasks and goals.

Pros

Continually Improving Product
Client's Interest First
Transparent
Helps Innovate

Shivam J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Asana is best for Task Management

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Asana is known for its clean and intuitive user interface, making it easy for users to navigate and collaborate. The design focuses on simplicity and ease of use, which can be beneficial for teams looking for a straightforward project management solution.Asana offers a high degree of customization

What is your favorite aspect of this product?

Asana emphasizes collaboration with features such as task comments, file attachments, and project conversations. Real-time updates and notifications help teams stay informed about project progress and changes. This is what i like in asana

What do you dislike most about this product?

It provides basic reporting while I look for more advanced analytics and find it lacking.

What recommendations would you give to someone considering this product?

I would recommend this product because it is very professional and helps in business communication and the task management is best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asana

What is Asana?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Jishnu K.

Highly Efficient, Yet Lacking

Likeliness to Recommend

Pros

Rituja N.

valuable tool for managing tasks and projects

Likeliness to Recommend

Pros

Shivam J.

Asana is best for Task Management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support