Asana Customer Reviews 2024

Asana

Composite Score

9.0 /10

CX Score

9.3 /10

844 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

99 Plan to Renew

3
Since last award

89 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Trustworthy
Reliable
Performance Enhancing

Feature Ratings

Average 85

Resource Management

Workflow Management

Collaboration

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

View Asana in this category (opens in a new tab)

Task Management

Score 9.1

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Fantastic feature and UI

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elizabeth C.

Role: Operations
Industry: Healthcare
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2022

Great workflow tool!

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Asana creates the ability to track projects and streamline business processes across teams. This solution can be utilized by project management, customer success, IT, and many more business lines.

What is your favorite aspect of this product?

Asana allows me to create Portfolios for clients where all projects, tasks, and statuses can filter into. This creates visibility across the organization for where a client stands and what work is being done.

What do you dislike most about this product?

Asana does not have a good way of sharing documents where they can easily be updated without adding and removing.

What recommendations would you give to someone considering this product?

Evaluate all the use cases that this platform can create. This product can eliminate the needs for several additional tools.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Friendly User Interface

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asana

What is Asana?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

91 Likeliness to Recommend

2 Since last award

99 Plan to Renew

3 Since last award

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Resource Management Includes resource allocation, expense tracking, and resource planning.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Fantastic feature and UI

Likeliness to Recommend

Pros

Elizabeth C.

Great workflow tool!

Likeliness to Recommend

Pros

Friendly User Interface

Likeliness to Recommend

Pros

Most Popular Asana Comparisons

Jira

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

2
Since last award

3
Since last award

2
Since last award

Feature Ratings

Resource Management

Workflow Management

Collaboration

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support