Asana Customer Reviews 2024

Asana

Composite Score

9.0 /10

CX Score

9.2 /10

844 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

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Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

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Task Management

Score 9.1

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Taurus M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A Project Manager that is a Team Manager as well!

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Its capacity to offer enough or most collaboration tools makes it stand out.

What is your favorite aspect of this product?

It's customizable workflow tool and very intuitive userface make Asana a joy to work with.

What do you dislike most about this product?

Like many will find out, its not for the technically challenged like me. I had issues with navigation and mastering getting about.

What recommendations would you give to someone considering this product?

It is the app to use if you want to efficiently manage the project and the team working on it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan B.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

À Robust Saas Project Manager that delivers

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Asana enables better reporting, project insights and efficient workflows.

What is your favorite aspect of this product?

I really like its very user-friendly interface and continuous app updates.

What do you dislike most about this product?

Lack of two-factor authentication is a real drawback because of security concerns for our projects.

What recommendations would you give to someone considering this product?

It's one of the few better apps to offer enough or most collaboration tools if you're looking to engage the whole team with goal focus in mind.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aaryck E.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Do-It-All Project Management Software: Pricey

Likeliness to Recommend

7 /10

What differentiates Asana from other similar products?

Asana is robust, deep, and can wallop a punch with project management. Timelines, workflows, calendar feets, Ghant views, and more.. Asana makes sure each user has everything they need to stay on task, be productive, and best of all: on schedule. What makes Asana different is the customization and scalability. Every company is different which means, different needs have to be met: this is where Asana stands out from the pack. They make sure each user can scale their own projects, products, etc.

What is your favorite aspect of this product?

My favorite aspect of this product is including everyone I can on what needs to be done and remove them when something is complete. I also LOVE the ability to see everything from a bird's eye view and troubleshoot any problem areas within a project or product rollout.

What do you dislike most about this product?

I don't like the pricing and how the sales person wasn't that attentive to our needs. I did, however, get on YouTube and figured stuff out for myself. Additionally, Asana does have a good support team but the sales person was a bit off and kind of abrupt when it came to pricing and didn't work with us well. Anyways, that was one time and since using it, it's been great!

What recommendations would you give to someone considering this product?

Know your needs first. Asana is great for large teams with multiple moving pieces!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Generous
Less Friendly Negotiation

Asana

What is Asana?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Taurus M.

A Project Manager that is a Team Manager as well!

Likeliness to Recommend

Pros

Jonathan B.

À Robust Saas Project Manager that delivers

Likeliness to Recommend

Pros

Aaryck E.

Do-It-All Project Management Software: Pricey

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support