Asana Customer Reviews 2024

Asana

Composite Score

9.2 /10

CX Score

9.5 /10

250 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Product Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Respectful
Helps Innovate
Performance Enhancing

Feature Ratings

Average 87

Workflow Management

Product Management

Feature Management

Backlog Management

Social Collaboration

ALM Integration

Release Planning

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Task Management

Score 9.1

View Asana in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.8

View Asana in this category (opens in a new tab)

Asana Reviews

Michelle H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

This has facilitated our project's expansion

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

Asana is a fantastic app that has helped our company tremendously with project management, team collaboration, and overall productivity. Even though most of the crew had never used anything like Asana before, they picked it up really quickly because it was so easy to use.

What is your favorite aspect of this product?

Asana has allowed us to achieve new heights of productivity and effectiveness in project management. Because of the software's intuitive interface, users can quickly and easily create project templates, manage tasks, establish processes, and much more.

What do you dislike most about this product?

Asana should be more adaptable and user-friendly with regard to integrating with third-party programs, particularly in regard to linking hierarchical tasks, projects, and dependencies.

What recommendations would you give to someone considering this product?

It has helped enhance communication and the way team members communicate, making us all more productive and moving forward in sync to reach project goals. It's also useful for monitoring project development, making it more straightforward to keep tabs on each task's development and check in to see if it's moving towards completion within the allocated time frame.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Inspires Innovation

Atul K.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Activity records maintain for every event.

What is your favorite aspect of this product?

Dashboard visibility

What do you dislike most about this product?

Configuration should be more easy for cross platform.

What recommendations would you give to someone considering this product?

Non technical person can be easy use.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

Saima T.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Simplified Collaboration

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Easy to centralise products' information and roadmap.

What is your favorite aspect of this product?

Highly customizable

What do you dislike most about this product?

Non to record

What recommendations would you give to someone considering this product?

Aquire it for effective collaboration

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Asana Ratings

91 Likeliness to Recommend

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Product Management Includes product code, category, and description.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Objectives and Key Results

Asana Reviews

Michelle H.

This has facilitated our project's expansion

Likeliness to Recommend

Pros

Atul K.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Saima T.

Simplified Collaboration

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Management

Product Management

Feature Management

Backlog Management

Social Collaboration

ALM Integration

Release Planning

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support