Asana Customer Reviews 2024

Asana

Composite Score

9.1 /10

CX Score

9.2 /10

622 Reviews Write a Review

Claim Software

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Asana won the following awards in the Task Management category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

16 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 89

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Calendar View

Task Reporting

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

View Asana in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.8

View Asana in this category (opens in a new tab)

Asana Reviews

Mariano B.

Role: Human Resources
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic functionality. Intuitive interface.

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

Asana is an intuitive and easy-to-use tool that can adapt to many needs. Be it software development, budget, sales pipeline, or candidate tracking, Asana offers and affordable and effective solution.

What is your favorite aspect of this product?

Asana is highly dynamic and in one package offers an endless source of solutions and tools to any enterprise.

What do you dislike most about this product?

My only bad experience was with the South American vendor that was assigned as my partner. They were rude and only interested in upselling me, instead of listening to my needs and providing much-needed training and guidance.

What recommendations would you give to someone considering this product?

Enjoy the ride. This is a one way ticket to improve your productivity,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dylan D.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use and helps collaboration

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

Great for organizing

What is your favorite aspect of this product?

Organization/collaboration

What do you dislike most about this product?

calendar view

What recommendations would you give to someone considering this product?

Use it to help organize

Pros

Reliable
Unique Features
Security Protects
Helps Innovate

Sara C.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Perfect for handling Complex Projects

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

Asana provides the ability to create task dependencies, allowing you to establish relationships between tasks and define their order. This feature is especially valuable for managing complex projects with sequential steps.

What is your favorite aspect of this product?

The timeline and calendar views are my favorite features, as they provide a visual and intuitive way to track project schedules and due dates.

What do you dislike most about this product?

I think that Asana has a steeper learning curve, especially when compared to more lightweight and visually intuitive tools like Trello. The abundance of features and customization options can be overwhelming.

What recommendations would you give to someone considering this product?

Asana offers a wealth of tutorials, help articles, and video resources. Take the time to familiarize yourself with these resources to get a better understanding of the platform's capabilities.

Pros

Caring
Saves Time
Helps Innovate
Continually Improving Product

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Asana Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Calendar View See tasks by due date in calendar view or Gantt view

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

Asana Reviews

Mariano B.

Fantastic functionality. Intuitive interface.

Likeliness to Recommend

Pros

Dylan D.

Easy to use and helps collaboration

Likeliness to Recommend

Pros

Sara C.

Perfect for handling Complex Projects

Likeliness to Recommend

Pros

Most Popular Asana Comparisons

Jira

Trello

monday.com

Wrike

Smartsheet

Microsoft Project

1
Since last award

Feature Ratings

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Calendar View

Task Reporting

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support