Asana

What differentiates Asana from other similar products?

Asana has an easy-to-use interface and powerful features, giving our company an effective platform for managing tasks and projects. The messaging and file sharing features of the software are also useful, allowing us to organize everything in one location instead of having to track down emails.

What is your favorite aspect of this product?

Asana simplifies our projects and helps us be more effective and efficient. Our team also enjoys the messaging feature as we find it to be a safe place to share relevant information. We use it daily.

What do you dislike most about this product?

It's expensive.

What recommendations would you give to someone considering this product?

Asana works well for task and project management. You can use multiple boards to keep things in order and see exactly what needs to be done, who is doing it, and when each task is due.

What differentiates Asana from other similar products?

I use Zapier and Workato automation to connect error alerts from our database monitoring tools (such as SolarWinds DPA and Quest Spotlight) to Asana. This creates tracked tasks in Asana when resource utilization thresholds are breached, providing a detailed time-stamped audit trail from issue detection to resolution. Asana's integration with ServiceNow enhances our workflow by generating tickets linked to Asana tasks. This sync ensures that updates in either system reflect status changes, facilitating communication between the first responder and downstream app support teams.

What is your favorite aspect of this product?

Asana's unified visibility is crucial for making quick escalation decisions, particularly when incidents require additional infrastructure troubleshooting based on factors such as user impact and peak traffic cycles. Dashboards consolidate all currently active database issues, enabling me to prioritize severity and allocate staffing accordingly.

What do you dislike most about this product?

Although Asana's UI may lack some refinement, the platform's flexibility in synchronizing tasks, conversations, and documentation across integrated systems has become indispensable for seamlessly managing database incidents.

What recommendations would you give to someone considering this product?

Its approach to incident tracking processes has been redefined, which is why I recommend it for monitoring incidents across disparate tools and exploring the transformative potential of connecting these ecosystems with a platform like Asana.