Asana Customer Reviews 2024

Asana

Composite Score

9.1 /10

CX Score

9.2 /10

626 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

16 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 89

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

View Asana in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Bapti N.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Useful Project Management Tool for Small Business

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

It has 100+ integration options which makes it more powerful. Again it has an option for portfolio view and management.

What is your favorite aspect of this product?

I like the interface and usefulness of this product. It's easy to use as a team and also effective for project status management.

What do you dislike most about this product?

Sometimes as a task manager one should expect a broad view of projects. But asana does not have an option for it. You have to click back and forth for tracking the overall senario and tasks.

What recommendations would you give to someone considering this product?

It's powerful project management tools for small and medium business or projects. One can consider this who want more integrating option with third party tools.

Pros

Effective Service
Saves Time
Transparent
Helps Innovate

Louis L.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great project management product.

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

Easy to use out of the box and customizable to meet most needs.

What is your favorite aspect of this product?

Ease of use and setup.

What do you dislike most about this product?

Lack of critical path functionality.

What recommendations would you give to someone considering this product?

Great product for project management for small to medium teams.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Tricia C.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

My experience and overall insights about Asana.

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Asana is more effective in tracking work progress. Enables ease to track time used on tasks and projects.

What is your favorite aspect of this product?

It's simple to visualize status of every project and workflow. It's simple to plan and organize projects and tasks. It's simple to assign tasks to teams with Asana. Asana helps to increase productivity and profitability of projects and workflows.

What do you dislike most about this product?

There is nothing that challenges me every time I'm using Asana.

What recommendations would you give to someone considering this product?

Asana have great benefits of managing and automating workflows,organizing and managing tasks and projects and increasing productivity and profitability and hence I would suggest that any organization shouldn't hesitate to give it a food for the thoughts.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Asana Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Calendar View See tasks by due date in calendar view or Gantt view

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

Asana Reviews

Bapti N.

Useful Project Management Tool for Small Business

Likeliness to Recommend

Pros

Louis L.

Great project management product.

Likeliness to Recommend

Pros

Tricia C.

My experience and overall insights about Asana.

Likeliness to Recommend

Pros

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Feature Ratings

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support