Asana Customer Reviews 2024

Asana

Composite Score

9.1 /10

CX Score

9.2 /10

626 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

16 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 89

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Fernando P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

I really it found intuitive and user-friendly

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Really easy to use which caused me a great first impression, I tested other solutions before, and it took me some time and reading to get used to it. It is really easy to integrate with BI tools like Power BI.

What is your favorite aspect of this product?

Integrations and connection with Power BI

What do you dislike most about this product?

Sometimes you need to paste errors or lines of codes, I have not found an option to paste in comments.

What recommendations would you give to someone considering this product?

If you want to connect reports with another tool like Power Bi it is a great option.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Kethwell K.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A fantastic tool for project and task management.

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

What i like most about Asana it how it allows me to collaborate with other colleagues easily and quickly on projects and tasks. It is a very secure and reliable solution that allows you to quickly create and assign new tasks to teams. Asana customer support team is readily available.

What is your favorite aspect of this product?

Asana is a very beneficial application for project and task management. It seamlessly integrates with other powerful tools like Google Calendar, Gmail and Microsoft outlook thus making it a super incredible platform for project and task management. It has an intuitive and user-friendly interface that makes it simple to use and learn.

What do you dislike most about this product?

I have never encountered any problems while using Asana. It is a recommendable software for project and task management.

What recommendations would you give to someone considering this product?

I recommend Asana as a powerful and easy-to-use application for project and task management.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Meshack K.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

An exceptional product for project/task management

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

My overall experience with Asana has been really amazing and exceptional. It is a brilliant tool that enables you to easily and quickly collaborate on work assignments with your colleagues. Since i started using it, it has helped me to have a very effective working experience since it allows me to manage my daily activities with ease. I like how it integrates seamlessly with amazing softwares thus making it a very smart software for project and task management.

What is your favorite aspect of this product?

Asana is a multipurpose program since it allows you to track time, manage your task and project with ease from anywhere anytime. It is a great software that comes with friendly pricing terms thus making it affordable. The customer support team is readily available 24.7.365. Installing Asana is extremely easy, simple and fast thus saving time.

What do you dislike most about this product?

To be sincere, i have never encountered any challenging issues while using Asana. It is a brilliant and fantastic solution for time tracking, task and project management.

What recommendations would you give to someone considering this product?

To anyone looking for an amazing and powerful platform for time tracking, task and project management, Asana is the way to go.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Asana Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Calendar View See tasks by due date in calendar view or Gantt view

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

Asana Reviews

Fernando P.

I really it found intuitive and user-friendly

Likeliness to Recommend

Pros

Kethwell K.

A fantastic tool for project and task management.

Likeliness to Recommend

Pros

Meshack K.

An exceptional product for project/task management

Likeliness to Recommend

Pros

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Feature Ratings

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support