Asana Customer Reviews 2024

Asana

Composite Score

9.1 /10

CX Score

9.2 /10

626 Reviews Write a Review

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What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Task Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

16 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 89

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.2

View Asana in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Asana in this category (opens in a new tab)

Objectives and Key Results

Score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Rasheeda O.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic product for big teams

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

Easy, reliable and effective

What is your favorite aspect of this product?

Task assignment

What do you dislike most about this product?

Mobile version needs a little improvement

What recommendations would you give to someone considering this product?

Solid product for cross-functional teams

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rachel H.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Better for larger organizations

Likeliness to Recommend

6 /10

What differentiates Asana from other similar products?

It has an abundance of options for managing projects with more tasks and responsible parties.

What is your favorite aspect of this product?

I liked that we could see who was assigned what and that when I completed a task, it would let the next person know that they needed to complete the next step.

What do you dislike most about this product?

It was overly complicated for our practice. We spent weeks and weeks creating different work flows and it felt like we were spending more time creating an overly detailed to-do list that we were actually spending time on the tasks that needed to be completed. It didn't work well for a lot of employees and caused some in-office drama.

What recommendations would you give to someone considering this product?

Only invest in this product if your projects really warrant such a detailed breakdown and/or you have a team of substantial size.

Pros

Caring
Respectful
Trustworthy
Effective Service

Cons

Inhibits Innovation
Less Performance Enhancing
Less Productive

katie w.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

It's super delicious app with task tracking.

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Am super glad to experience it's effectiveness with task prioritization. Reliable to ensure team management through instant chats. Incredible to set notifications on project.

What is your favorite aspect of this product?

Super convenient to set notifications on projects. Excellence for track our daily business activities and tasks. Great with resource management. Reliable for effectiveness to share document.

What do you dislike most about this product?

Likely the best software with task assignment.

What recommendations would you give to someone considering this product?

It's super efficient to track all task at once. Excellent to ensure document collaboration. Great to set due dates on task. Terrific with workflow automation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Asana Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Calendar View See tasks by due date in calendar view or Gantt view

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

Asana Reviews

Rasheeda O.

Fantastic product for big teams

Likeliness to Recommend

Pros

Rachel H.

Better for larger organizations

Likeliness to Recommend

Pros

Cons

katie w.

It's super delicious app with task tracking.

Likeliness to Recommend

Pros

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Feature Ratings

List Tasks

Task Assignment

Task Status

Task Categorization

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Calendar View

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support