ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
7.8 /10
CX Score
7.9 /10
Category
ArcGIS Pro
7.8 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

Filter By

ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

72 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
79%
Conflict Resolution:
88%
Strategy & Innovation:
85%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

87

Map Manipulation

86

Data Visualization GIS

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

80

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

78

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

75

Ease of IT Administration

74

Availability and Quality of Training

71

Vendor Support

70

ArcGIS Pro Reviews

Yasir S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Go-to GIS Program

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

Easier to learn and create map data.

What is your favorite aspect of this product?

The digitizing editor is my favorite aspect

What do you dislike most about this product?

It needs a very high end computer with high RAM and graphics card to run.

What recommendations would you give to someone considering this product?

If you are looking for creating spatial Data efficiently and easily then this is the software you need.

Pros

  • Continually Improving Product
  • Unique Features
  • Client's Interest First
  • Generous Negotitation

Roger H.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Great mapping product and services.

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Quality of support and services offered.

What is your favorite aspect of this product?

Map publishing for public use.

What do you dislike most about this product?

Costs can be quite high for licenses.

What recommendations would you give to someone considering this product?

Make sure whether you need an internal portal, or if ArcGIS online is sufficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leah P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

ArcGIS ideal for your company.

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Using ArcGIS, the company analyzes vector and raster data with geoprocessing tools to create a well-designed map composition that includes optimal placement of graphic elements, and we publish that cartography online.

What is your favorite aspect of this product?

This is a program that has a large number of compatible formats, as well as robust and extensive geoprocessing tools, from the most complex to the most basic, such as the approximation surface, network analysis, among others.

What do you dislike most about this product?

The simple use of the software are its other great virtues, it is very easy to use, very user friendly, the location of the tools, the intuitive nature of the menus and the ease of opening and saving files. I have no complaints only positive things to say.

What recommendations would you give to someone considering this product?

ArcGIS has the best geoprocessing tools on the market, and the geostatistics tools are unmatched too; they are the best in their class. This software allows you to use a wide variety of tools to analyze everything you have in your territory or market, such as people, transport, frequency of purchase.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ArcGIS Pro Comparisons